Bitkub is hiring a

Web3 Head of Customer Protection

Responsibilities:

• Delivering and enhancing fraud prevention strategy for the prevention or minimization of fraud risks
• Establish the vision for fraud mitigation at Bitkub, and lead a team focused on preventing fraud and money laundering
• Oversee the hiring and training of customer protection personnel to ensure an effective team
• Set customer protection team policies, procedures, and objectives
• Ensure team members of a fraud investigation unit maintain a high level of integrity in performing job duties
• Collaborate cross-functionally with engineering, product, compliance, and operations to make sure that the fraud systems and tools are effective and efficient in detecting potential risks
• Assisting the operation teams in managing fraud events and ensuring proper/timely escalation
• Identifying relevant emerging risks and fraud-related trends
• Creating education and training materials for employees and customers on common fraud trends and techniques
• Maintain records of all investigative operations and the analysis results

About you:

• At least three years’ experience of working in a fraud-related role
• Customer-centric mindset; focusing on providing a positive customer experience
• Strong verbal and written communication skills in both Thai and English
• Experience leading and managing a team
• Forward-compatible mindset, with the desire to leverage technology to improve controls and monitoring
• Comfortable working in a fast-paced, ambiguous environment
• Ability to prioritize and manage multiple responsibilities
• Analytical leader experienced in performance-based, action and results-oriented management, strong project manager, and effective problem-solver
• Experience in Digital Assets Market, Capital Market, or Financial Market will be advantageous; and must have initiative and a good working attitude
• Experience working in the cryptocurrency field, or financial services more broadly
• Conflict resolution skills

Nice to have:

• Experience in any of the following industries: Cryptocurrency, Online Payments, Banking, or Exchanges.
• Years of experience in Operation or Customer support position
• Work experience in a high growth startup or tech company
• General understanding of KYC/AMLO requirements

Apply Now: