Uniswap Labs is hiring a

Web3 IT Specialist

Responsibilities:

• Responsible for the performance of the IT infrastructure and services in the Soho office location
• Provide technical assistance and support for incoming requests and issues related to computer systems, software, hardware and audio-visual technology
• Troubleshoot issues in order to diagnose and identify solutions
• Manage Tech Support tickets generated through ticketing system, seeing solutions through in a comprehensive timely manner
• Connects with staff to build appropriate rapport; best understanding the needs, expectations, and requirements to achieve a high level of service and excellent employee experience
• Maintains current knowledge of technological trends and news relevant to hardware, software, training, and processes
• Communicate and work with Engineering team to escalate advanced issues
• Coordinates account creation, provisioning and deactivation
• Fields and evaluates department requests for hardware and software purchases
• Provides end user training for computer hardware and software
• Set up, troubleshoot, and support teleconferencing equipment needs, cameras, microphones, computers etc.
• Assist in the setup and operation of AV and user computer systems, inclusive of both internal and external events
• Work closely with the Onboarding team and our vendor ContangoIT to ensure the chosen technology requirements are provided prior to employee start dates
• Identify opportunities for process improvements and lead optimization efforts
• Identify chronic or recurring IT issues partnering, where needed, with other Technology teams for a resolution
• Work closely with Engineering & Engineering Security to design and implement endpoint detection and response systems for key systems
• Provide in-person and remote support for employees and implement solutions
• Use your knowledge and skills to diagnose issues and to design, plan, or implement a resolution in a timely and appropriate manner.

Requirements:

• 5+ years of experience in the administration of SaaS tools
• 3+ years of experience leading application delivery teams in high growth environments
• Advanced knowledge working with Google Workspace
• Effective interpersonal and communications skills
• Critical thinking and an ability to creatively solve complex issues
• Able to work independently and autonomously
• Proven customer service skills with a focus on attention to detail
• Proven multi-tasking skills in a fast-paced environment
• Experience supporting both PC and Mac workstations
• Must be willing to come into the office 3 days a week
• NYC based

Nice to Haves:

• Experience with IT system implementations & solution architecture for global companies, including physical office infrastructure and supporting network
• Experience with projection, lighting, and audio systems and other commercial audio-visual hardware, and how they connect together
• Experience reading, creating, and directing others in producing 2D/3D Architectural and Technical drawings for coordinating IT projects
• Experience integrating OIDC, SAML, and SSO systems
• Initiative toward support process improvement
• Proficient in Google Suite, Zoom and Active Directory tools
• Ability to troubleshoot network connectivity and system login issues.
• Cool-headed, self-motivated individuals who think fast on their feet and enjoy technical support will thrive in this role.
• Love for the unicorns 🦄

Apply Now: