figure is hiring a

Web3 Licensed Customer Success Associate

About Figure Figure is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, Figure is poised to deliver and scale new products that enhance efficiency and transparency in the industry. Through the integration of cutting-edge technology, Figure’s platform fosters more transparent and efficient capital markets, bolstered by the growing pool of assets originated on its platform. This transformational journey is fueled by a dedicated team at Figure, characterized by their drive, innovation, collaboration, and passion for building from scratch. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation.  Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the financial technology space. FastCo Most Innovative Companies Forbes Top 50 Blockchain Companies About the Role We are looking for driven, customer service oriented teammates, curious about innovative blockchain technology and financial services. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our potential and existing customers.  Your effective communication, problem solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy.  What You’ll Do 

Be the first point of contact and advocate for our customers  Handle customer inquiries via omni-channel communication and process applications with exceptional customer service  Educate customers on Figure and our products with knowledge and enthusiasm  Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email  Gather key insights and assist in process improvement for Figure’s products and services and the impact to our customer experience  Provide technical support and troubleshooting on a variety of potential issues  Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when needed  Participate in new training and licensing programs to expand the team’s capabilities  Contribute to an exciting and vibrant office environment and team dynamic 

What We Look For 

BA/BS from an accredited university preferred with 1+ years in a customer facing role  Having an Mortgage Loan Originator (MLO) license that was active within the last 5 years in the state of Missouri is required The ability to obtain Missouri MLO  licensing within 60 days of hire is required Proven background in being a dependable and reliable team player  Flexibility and adaptability to ongoing refinements in process and structure  Confident, friendly and compassionate communication skills  Successfully complete the required compliance trainings  A positive and problem solving approach to customer service  Ability to instill trust and rapport with customers  Process driven organizational skills  A quick and flexible learning >

Benefits and Perks

Competitive salary and growth opportunities  Company quarterly performance based bonus Equity stock options package Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents Employer funded life and disability insurance coverage Company HSA, FSA, Dependent Care, 401k, and commuter benefits Up to 12 weeks paid family leave  In office, remote, and hybrid work location options Home office and technology stipend for those working outside of a traditional office more than 75% of the time Flexible time-off plan to empower employees to take the time off that they want and need Continuing education reimbursement Routine Team swag deliveries!

For CO, NY, CA, and WA residents, the hourly rate is $25.80/hr with up to a 15% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location. Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and Prospective Employee Privacy Notice for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

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