CoinGecko is hiring a

Web3 Operations Associate, Mid-level (L2)

CoinGecko is a global leader in tracking cryptocurrency data. Operating since 2014, CoinGecko has built the world's largest cryptocurrency data platform, tracking over 10,000 tokens across more than 400 exchanges, serving over 300 million page views in more than 100 countries. We are proud to have played a major part in mainstream awareness, adoption, and education of cryptocurrency globally.

We at CoinGecko believe that cryptocurrency and blockchain will define the future of finance, bringing greater financial and economic freedom around the world. In anticipation of that future, CoinGecko is building the foundation to scale cryptocurrency market data to serve billions.

Responsibilities : • Ensure all information displayed on CoinGecko is up-to-date. • Provide amazing and personalised experience to each user query. • Effectively diagnose and resolve user concerns and issues through various support channels such as emails, blogs, social media, community chat rooms etc. • Analyse user feedback and continuously look for ways to improve user experience. • Collate user feedback and share with relevant internal teams for improvements. • Strive to give every user a great experience we can be truly proud of. • Stay up-to-date with the latest cryptocurrency and marketing trends and propose new and improved marketing campaign ideas. • Work closely with team members to solve user issues.

Requirements : • 3-4 years experience in an operations role. • Excellent command of English and great communication skills. • Solid knowledge in using support and automation tools. • Possess strong analytical skills with a good eye for detail. • A team player, self-motivated and able to work independently with minimal supervision. • Confident working in a fast paced and dynamic environment. • Proactive in coming up with ideas and solutions that will improve user experience. • Excellent knowledge and interest in cryptocurrencies.

We practice transparent salaries and a level structure at CoinGecko: • The salary for this position is RM6,425. • Learn more about our level structure at CoinGecko's Career Progression.

Some of the perks while at CoinGecko • Free daily team lunch • Parking/Transport allowance • Flexible working hours • Basic insurance • Training/Upskilling allowance - be the owner of your own learning curve.

CoinGecko is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

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