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Operations Manager - Sales Management
Support the Chief of Staff and Head of Global Sales in running sales operations across key markets. This role combines operational coordination, performance analysis, AI-enabled reporting, and cross-functional follow-up to help sales teams operate efficiently and improve results.
What you'll do
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Monitor sales associate performance, transactions, pipeline activity, and operational bottlenecks.
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Build and maintain accurate dashboards and recurring performance reports.
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Analyze sales trends and identify reasons for underperformance or process gaps.
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Track adoption and effectiveness of internal sales tools, including AI-enabled tools.
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Partner with the Sales AI team on data quality, handoffs, reporting needs, and tool improvements.
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Coordinate sales trainings, meetings, follow-ups, and operational communications.
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Manage sales-related follow-ups with Legal, Compliance, and other internal stakeholders.
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Maintain organized records, action trackers, and status updates across initiatives.
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Support broader commercial and strategic projects led by the Chief of Staff.
What we expect from you
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Experience in sales operations, commercial operations, business operations, analytics, or a similar role.
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Strong spreadsheet, dashboarding, and analytical ability; comfortable working with performance metrics.
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Highly organized, detail-oriented, and reliable with follow-through.
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Comfortable coordinating across distributed teams and multiple functions.
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Interest in AI-enabled workflows and willingness to use AI tools for automation and insight generation.
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Experience in fintech, payments, crypto, e-commerce, or high-growth technology is a plus.