Operations Jobs in Web3

The successful candidate will own end-to-end operational processes, Finance and Merchant operations for Binance Pay & Card — ensuring accurate, timely settlement and reconciliation, proactive chargeback management, account management and growth. The individual will work across multiple markets globally and collaborate closely with Product, Risk, Compliance, Finance teams as well as external stakeholders.

Card operations

• Monitor and improve card program key metric rates 

• Support card growth initiatives and marketing

• Work with stakeholders to investigate and resolve any operational issues

• Own the end-to-end card chargeback lifecycle: intake, investigation, representment and resolution with users and relevant stakeholders

• Track chargeback trends and root-cause insights to maintain acceptable level of the chargeback ratio 

Finance operations

• Perform daily/weekly/monthly reconciliation and resolve discrepancies 

• Maintain reconciliation logs, escalate aged exceptions per SLA 

• Support fund transfers, payments and ensure smooth program operations

• Monitor payment success rates and failure categorisation 

• Assist in month-end close procedures and reporting

Merchant operations

• Manage onboarding workflows for new Pay and Card merchants 

• Maintain onboarding trackers and ensure data hygiene to ensure compliance across merchants

• Serve as contact point for assigned merchant accounts

• Prepare merchant performance reports and QBR materials to achieve targets

 Cross-Functional & General

• Conduct data analysis to support growth 

• Build and maintain operational reporting templates for card KPIs, settlement metrics, and merchant health

• Contribute to SOP creation, process documentation, and playbook maintenance

• Participate in UAT and operational readiness testing for new product launches