Yuga Labs is hiring a

Web3 Operations Manager

Who We Are

Yuga Labs is shaping web3 through storytelling, experiences, and community. We believe that the potential for web3 can be realized when we start with imagination, not limitations. No borders. No rulers. Just people making cool shit, together. In Yugaverse, fans and players are owners and creators. And in the game of web3, everyone can create and play together on one team. Shaping Web3 through storytelling, experiences and community.

Who We Are Looking For

We are actively seeking an Operations Manager who will be responsible for maintaining and creating operating procedures focused around customer experience and support.

What You Should be Able to Do

• Manage a remote team dispersed throughout the continental U.S.
• Monitor the support queue to ensure the team is meeting SLAs but most importantly resolving customer issues and escalations
• Act as a point of escalation (via email, phone calls, and/or virtual meeting)
• Remain aware of new company(s) developments in all areas, providing input and tactical direction to the business on customer support and support challenges
• Collaborate on and develop leads to conduct coaching sessions with individuals on your team
• Set clear objectives, evaluate progress and instill a high performance culture with focus on teamwork, support excellence and ownership for resolving customer issues
  
  

Your Skills:

• 5 years of experience in a customer support capacity
• 2 years of experience managing a team
• Working knowledge and experience using a ticketing system/CRM platforms
• Experience working within a fast paced environment, preferably a startup environment
• Experience building customer support processes and evolving these practices to best serve our customers and community
• Excellent end-user interaction and strong written and verbal communication skills

What We Offer:

• Working with the best-in-class talent creating innovative technologies and bringing the forefront of culture to web3.
• Exposure to innovative technologies in cryptocurrency, blockchain technology, and game development
• Collaborating with blue chip projects and AAA studios and partners
• Great internal growth and development
• 100% remote working environment
• Competitive compensation, benefits, and perks

Apply Now: