Ramp is hiring a

Web3 Partner Care Specialist

We are Ramp

Ramp is a global company with one goal in mind: to make crypto easier. Interacting with crypto-powered apps still feels intimidating for most. We work to unlock a future where crypto is as easy to use as ecommerce is today.

Ramp’s SDK and APIs help hundreds of developers build the crypto buying process right into their apps used by millions of users. We leverage the power of existing banking and payment systems to provide seamless experience for crypto onboarding focusing on UX, speed and security.

You will be working hand in hand with best builders and makers in industry on the cross-section of fintech and blockchain. We build on a global scale, by empowering novel and breathtaking products. Focus and excellence are a must.

Role Overview

To achieve our goals, we’re building an A-star sales team and looking to add a Partner Care Specialist with a customer success focus to our crew. You will work with the Sales Team on increasing the profitability of the partnerships and ensuring highest levels of performance and customer satisfaction.

Core Responsibilities

Improve the performance:

• Drive additional revenue by improving the overall integration performance.
• Be an excellent listener who is able to spot upselling opportunities early on and drive them towards the Sales team.

Nurture the relationship:

• Onboard new clients to our environment and get them acquainted with features of Ramp.
• Grow the accounts by delivering exceptional customer experience on a daily basis.

Keep it clean:

• Manage the customer portfolio and revenue streams.
• Monitor and ensure the quality of the integration and work closely with the Product and Sales team to continuously improve the process.

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Candidate requirements

Our perfect match would have:

• Experience. Documented track record planning and growing business for at least 2 years.
• Resourcefulness. Ability to bring creative solutions to every problem and never see a challenge as a dead end.
• Empathy. Ability to listen paired with excellent written and verbal communication skills.
• Proactive approach. The ability to identify new opportunities and convert them to leads
• A passion for crypto and the economic freedom it can offer. Our mission is to create an open financial system for the world—we want you to help.
• Curiosity and an open mind. We’re a culture of learners and we welcome a humble approach.

We offer

💰 Competitive salary based on experience, market data and location

📈 Stock options in a rapidly growing company (so far we grew 30-40% per month!) *from mid level

🏝 26+ fully paid holidays (we want to trust your ownership and we don’t stand over your head when you work)

🏠 Remote work or comfy workspace located in:

• 25 City Road, Epworth House, London, EC1Y 1AA, United Kingdom for LONDON
• The Tides, ul. Wioślarska for WARSAW
• Concordia Design, ul. Wyspa Slodowa 7 for WROCLAW

🏊‍♀️ Private health care package for you and your partner - fully on us (for Poland roles, for remote outside of Poland - no, for UK - in progress)

👩🏻‍⚕️ Sport card for you and your partner - again, fully on us (for Poland roles it is MS Plus, for remote outside of Poland - no, for UK - in progress)

💻 Full equipment and tools you only need (at your choice: Windows, MacOS, Linux or whatever you wish)

🥇 Co- building one of the hottest crypto startups in CEE (we’ve just raised the highest A round in CEE!)

🔝 If you work from the office - free Thursday lunches! (for Poland roles, for remote - no, for UK - in progress)

🚀 Development/conference budget to grow your skills which you can use outside of Ramp

⛰️ Yearly company retreat

🗣️ English lessons

Ramp is an equal opportunity employer. What this means in practice is that your race, religion, national origin, sex, sex orientation, disability, or age won’t affect our recruitment decisions. We’ll focus solely on your skills, experience, potential for growth and attitude.

Do you fear you won’t fit in? 90%+ of Ramp’s team agreed with the following statement: While I occasionally felt like a misfit in other workplaces/firms, I feel a sense of belonging here at Ramp.

Psst. If you're not the one, but someone you know might just be the perfect fit? Let them know!

👉👉Check out more about us here👈👈

Apply Now: