WAO Fintech is hiring a
Web3 Service Operations Specialist- Fulfillment/Success

Location: Las Vegas

Service Operations Specialist- Fulfillment/Success

Remote Option / Las Vegas
Digital Trust – Fulfillment/Success /
Full-time /
Remote

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Ready to embark on a new career in the exciting FinTech industry? Well, we need your amazing skills!


We are in search of a new Customer Service Specialist to be part of our Customer Service Team! Reporting directly to the Customer Service Supervisor, the Customer Service Specialist is a part of the operations team and offers phone, email and text support to clients. The primary focus is to assist customers over the phone with all questions related to opening and servicing an account. In addition, collaborating with all other departments to ensure a seamless experience for clients as well as solve any problems or issues that arise. This is a dynamic position that requires excellent problem solving and communication skills, as well a genuine desire to help our clients through rock-solid customer service skills.
 

Why join us:


Well, because we’re awesome. Seriously. How many other companies call themselves awesome in their own job ad? Sure, we’re humble, but we also needed to get your attention in a sea of a million other ads. We get the job done, we’re innovative, rewarding, and challenging. We also won’t take you for granted and with our start-up you won’t be the tenth employee in the last month working in a department of a hundred. This isn’t the place you come to hide, this is the place you come to shine and grow as a team. So, what’s not to love?
 

Who we are:


Bitcoin IRA is an equal opportunity employer that promotes both a work-life balance and a vibrant work environment. In profession, we are a retirement custodian and administrator that specializes in self-directed IRAs with comprehensive trust and escrow services. Our day-to-day culture flows through every individual and is felt in each connection, whether it be internal or external. We pride ourselves in encouraging experiential learning through books, activities, exercises, and incentives to continuously better ourselves and create a world where fun and finance can come together.
 

What we believe in:


We Are One
Above all, we are one team.  We pull up and lift each other up ALWAYS. We have an attitude of gratitude and bring the greatest version of ourselves every day. We grow, but we grow as one. 
 
Find The Yes
We under promise and overdeliver. We are constant innovators and are solutions driven. We are anti-fragile and check our egos at the door. 
 
Speed Wins
We are snipers.  We move fast, but with precision.  We make decisions, we analyze, test, and repeat. We embrace technology and data to make better decisions along the way and get us to the finish line faster.
 
Exemplify Excellence
We strive for excellence in all that we do.
 
 
What you’ll get:


Competitive base salary and all the standard benefits you’d expect including generous paid time off (PTO), 401k matching, medical, vision, dental, short-term disability, long-term disability, legal shield, identity theft, pet insurance, and term life insurance options. Plus, we’re always on the hunt for new benefits. We actively want to make sure you’re taken care of!

 
What we expect:


We expect you to a be a “solid” human being. Someone who doesn’t need to be reminded our handbook includes mutual respect, teamwork, and professional conduct policies. We seek the best. So, working together to uphold our company culture, mission statement, and values comes standard. This also includes other stuff our legal team forced me to include like:
·         Exhibit exceptional customer service skills within company guidelines
·         Possess a positive attitude, motivation, and ability to learn
·         Display strong work ethic relative to punctuality, discipline, and a sense of responsibility
·         Ability to work collaboratively, communicate effectively and display commitment
·         Have effective communication skills (listening, verbal, and written)
·         Practice multicultural sensitivity and awareness
·         Ability to take constructive feedback with adaptability and flexibility
·         Exercise excellent planning and organizational skills
·         Demonstrate critical thinking and decision-making abilities
·         Capable of time and priority management
·         Embrace conflict resolution and problem-solving skills
·         Adhere to all standard company guidelines and handbook policies
·         A willingness to ask for help when needed
 

What You'll Do

    • As Operations Specialist 1 within our Customer Support and Fulfillment team, you'll be instrumental in ensuring the accuracy and completeness of account information for Rocket Dollar clients and service partners. Your role will involve navigating various applications and tools to process requests efficiently while adhering to established policies and procedures.

    • Inputting required account information accurately to ensure completeness and
    • accuracy.
    • Effectively managing risk by adhering to processes, policies, and procedures, and
    • proactively identifying and escalating potential risks.
    • Timely and error-free processing of requests from Rocket Dollar and WAO teams
    • Navigating through multiple applications and tools to understand processes,
    • policies, and procedures, and to research and resolve issues with client accounts.
    • Navigating between multiple screens adeptly while inputting data
    • Quickly learning, adapting, and becoming highly efficient on new or changing
    • systems, applications, policies, and procedures.
    • Effectively proofreading, editing, and quickly identifying errors, while
    • implementing sustainable solutions.
    • Perform other duties as assigned or requested by Rocket Dollar.

What You'll Need

    • Minimum one year of proven experience verbally delivering complex information
    • clearly, concisely, and understandably to clients/recipients, while quickly
    • establishing trust and exuding positivity and confidence.
    • Proficient in navigating between multiple screens and maintaining client
    • engagement while inputting data.
    • Experience gathering, absorbing, and using facts/information to make effective
    • and timely decisions.
    • Demonstrated ability to quickly learn, adapt, and become highly efficient on new
    • or changing systems, applications, policies, and procedures.
    • Proven experience with effectively proofreading, editing, and quickly identifying
    • errors, while understanding the cause of the error and implementing sustainable
    • solutions.
    • Preferred experience in banking, insurance, brokerage, or inbound call center
    • environments.
    • Effective communication skills (listening, verbal, and written).
    • Ability to work collaboratively, adapt to feedback, and demonstrate strong
    • organizational skills.
    • Critical thinking, decision-making abilities, and proficiency in time and priority
    • management.
    • Strong attention to detail and accuracy in all data entry.
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WAO Fintech

Location: Las Vegas

This job is closed

Benefits: Pto, 401k, Dental Insurance, Medical Insurance

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