Customer Support Jobs at Foundation

What is Foundation? Foundation bridges crypto and culture to create mutual support between artists and collectors. We’re forging a community-driven path and sharing our tools with the rapidly evolving group of developers who are excited to define this future with us. We want anyone and everyone who cares about the future of digital expression to be a part of it.

Since Foundation launched in February 2021, we’ve supported pioneering artists including Nadya Tolokonnikova of Pussy Riot, Shawna X, Yung Jake, Aphex Twin, Zach Lieberman, Kim Laughton, Sarah Zucker, Devendra Banhart, Viktoria Modesta, Serwah Attafuah, Edward Snowden, and Dom Hofmann, the cofounder of Vine. And we’re just getting started.

The Role: The Product Support Specialist will be in regular communication with our community, sharing insights and awareness about our product, and responding proactively to the needs of creators and collectors. You will work with internal stakeholders across the product, operations, and community teams to ensure that Foundation remains a safe, accessible, and functional platform. You will have an expert-level understanding of the platform and a unique ability to foresee and mitigate support-related issues with every new product update.

Our Values: Foundation is an equal opportunity employer. We celebrate diversity, and welcome people from a variety of backgrounds, ethnicities, cultures, perspectives, experiences, and skill sets. As part of our commitment to equality, we work to ensure a fair and consistent interview process, and continue to promote an inclusive work environment.

We believe that a diverse team composed of individuals with different perspectives, lived experiences, and identities is essential to achieving our mission and upending old models of selling and sharing art. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are accommodated in the job application and interview process, and in the performance of essential job functions.