ai analyst backend bitcoin blockchain community manager crypto cryptography cto customer support dao data science defi design developer relations devops discord economy designer entry level erc erc 20 evm front end full stack gaming ganache golang hardhat intern java javascript layer 2 marketing mobile moderator nft node non tech open source openzeppelin pay in crypto product manager project manager react refi research ruby rust sales smart contract solana solidity truffle web3 py web3js zero knowledge
| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Binance | Taipei, Taiwan |
| |||
Polygon Labs | United States | $73k - $82k | |||
Bitso | Latin America | $70k - $80k | |||
Zscaler | Remote | $63k - $77k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Zscaler | Remote | $73k - $75k | |||
Zscaler | Remote | $69k - $75k | |||
Zscaler | Remote | $69k - $77k | |||
Zscaler | Remote | $69k - $77k | |||
Falconx | Remote | $106k - $109k | |||
Bluecubeservices | Remote | $84k - $110k | |||
Bitpanda | Remote | $45k - $100k | |||
Bitmex | Remote | $64k - $80k | |||
Bitcoindepot | Remote | $54k - $102k | |||
B2c2 | Remote | $48k - $60k | |||
Blockaid | New York, NY, United States | $105k - $110k |
Binance
Taiwan, Taipei
Fiat Tech Support Specialist
Asia / Taiwan, Taipei / Hong Kong
Operations, Strategy & Project Management – Operations /
Full-time: Remote /
Remote
apply for this job
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Job Summary
The Fiat Tech Support Specialist supports Binance’s fiat-related products and operations by troubleshooting user and partner issues across deposits/withdrawals, card and bank transfer flows, payment rails, and related risk/compliance touchpoints. This role works closely with Customer Support, Product, Engineering, Compliance, and external payment partners to restore service quickly, reduce incident recurrence, and improve the end-to-end fiat user experience.
Key Responsibilities
Incident & case handling
- Triage and resolve fiat product issues (bank transfer, local rails, card, payout/collection), including stuck/failed transactions, status mismatches, reversals, refunds, and reconciliation discrepancies.
- Own end-to-end investigation: reproduce issues, collect logs/evidence, identify root cause, and coordinate fixes with Engineering/Product.
- Manage escalations for high-severity cases and partner-impacting outages; provide clear user/partner updates and ETAs.
Partner / payment rail support
- Work with PSPs, banks, and other fiat partners to diagnose connectivity, settlement, and callback/webhook issues.
- Validate partner integrations (API requests/responses, signature/auth failures, idempotency handling, error codes, retries, and timeouts).
- Support onboarding and ongoing operations for new fiat rails and country launches (configuration checks, test transactions, rollout readiness).
Operational excellence
- Improve troubleshooting playbooks and internal tooling; document known issues, workaround steps, and escalation paths.
- Drive post-incident reviews (RCA) and track corrective/preventive actions.
- Monitor key service health signals and raise anomalies early (failure rates, latency, chargebacks, refunds, reconciliation breaks),
Compliance & risk coordination
- Coordinate with Compliance/Risk teams on cases involving KYC/AML triggers, sanctions screening, fraud indicators, chargebacks, and suspicious patterns.
- Ensure sensitive data is handled appropriately and processes follow internal policies.
Required Qualifications
- 2+ years experience in technical support / operations / incident response for fintech, payments, banking, or exchange products.
- Hands-on troubleshooting skills with APIs and transaction systems: HTTP, JSON, webhooks, error codes, retries, idempotency.
- Strong data and investigation ability: reading logs, analyzing transaction lifecycles, using SQL/spreadsheets to validate reconciliation results.
- Familiarity with fiat payment concepts: authorization vs capture, settlement, refunds/reversals, chargebacks, payout vs collection, cut-off times.
- Excellent written communication for user/partner updates and internal incident coordination.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job
What is the role of a customer support?
A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it
This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features
The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.