Customer Support Jobs in Web3
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At PINTU, We are building the #1 crypto investment platform to focus on new investors in Indonesia and Southeast Asia. We know that 99% of new investors are underserved because existing solutions cater to the 1% who are pros and early adopters hence we built an app that helps them to learn, invest and sell cryptocurrencies in one click away.
We’re looking for Operations and Customer Success Staff to join our Operations Team, to support the day to day operations activities.
What You’ll Be Doing
In this role, you will:
- Support the day to day operations activities
- Ensure the entire operations running smooth
- Be the front line of the company
- Maintain a good relationship with both new and existing users
- Be a consultant for the users as well as a communicator between the users and the company
- Ensure users satisfaction
- Process users registration data and monetary / crypto transactions through admin panel
- Monitoring the issues/complaints and troubleshoot by working with Product team
- Reading, prioritizing, and responding to users' queries through all channels (i.e. live chat, emails, phone calls and Telegram)
- Foster amazing users experience
Who We Are Looking For
- Have at least 1 year of experience working in the related role
- Able to operate Microsoft Office
- Fast learner
- Getting things done
- Fluent in English both spoken & written
- Ready to work on shifting schedule
Let’s Realise a Cryptocurrency Bank for Everyone!
We are building the #1 cryptocurrency bank for everyone to accelerate the transition to an open financial system
We have impacted many lives but there’s still plenty to do and we can’t do it alone. You can learn more about us
What is PINTU?
PINTU is a blockchain-based digital investment app that focuses on new investors. We have created a user-friendly app that helps new investors to learn, buy and invest cryptocurrency one click away.
Our agility and firm hold on our core purpose and values have allowed us to remain resilient and thrive through tumultuous times.
Learn more about PINTU here.
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What is the role of a customer support?
A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it
This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features
The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.