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Jito Labs | United States | $150k - $170k | |||
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Technical Support Engineer
USA
Engineering /
Remote
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Jito Labs is architecting the future of high-performance distributed systems on Solana. We're the team behind Jito-Solana, the leading MEV Solana client, and the Jito Block Engine, which has revolutionized block building on Solana. The Block-Engine has generated roughly 4.5 million SOL for validators and stakers over the past year. However, markets, incentives and tech evolves at a rapid rate on Solana and this requires cutting edge innovation from the Jito team.
At Jito Labs, you'll work alongside a small, nimble group of engineers and operators who are passionate about solving complex technical challenges at the cutting edge of Solana trading and infrastructure. As a small, profitable company with product-market-fit, we're in a unique position to tackle ambitious technical challenges while maintaining our startup speed.
Our team culture emphasizes:
- High ownership: Every team member drives significant technical decisions and shapes our product roadmap.
- Fast execution: We ship rapidly and iterate based on real-world feedback. Progress, not motion.
- Technical excellence: We tackle complex problems with elegant, scalable solutions.
- Sustainable growth: Strong financials and proven market fit enable us to focus on long-term impact.
If you're excited about:
- Solving complex distributed systems challenges
- Working with cutting-edge MEV and trading infrastructure
- Contributing to open-source blockchain technology
- Making a tangible impact on one of the fastest-growing L1 blockchains
...then we want to hear from you.
We're not just building tools - we're architecting the future of high-performance distributed systems. Our work directly impacts Solana's ecosystem, enabling a faster network, better capital efficiency, and more robust DeFi applications for millions of users.
We offer competitive compensation, significant equity, and the opportunity to work on problems that matter. Don't just watch the future of blockchain unfold—help us build it.
The Opportunity:
Jito Labs is seeking an experienced technical support engineer who can effectively identify and debug technical customer issues.
Responsibilities:
- Create, modify, and maintain new libraries across a variety of languages for interfacing with Jito Labs products and APIs
- Keep documentation up to date with evolving products and customer questions across MEV, validators, and other involved parties
- Serve as a technical expert in MEV, Solana, and Jito Labs systems
- Building demo applications leveraging Jito Labs MEV infrastructure
- Summarize and triage customer issues and challenges to help enhance Jito’s product offerings
- Use the product and understand issues intimately from a customer perspective
Requirements
- Familiar with Git, Rust, Python, Typescript/Javascript, and other modern languages
- Familiar with database technologies such as Clickhouse, and SQL
- Able to dive into the system’s Rust code
- Concise communication between customers, the Jito Labs engineering team, and leadership
- Hungry to learn and comfortable working in fast paced environments
- Flexible and capable of prioritizing many tasks with competing priorities
$150,000 - $170,000 a year
Benefits:
-Above market compensation and multiple forms of equity
-100% employer paid health benefits for employees + dependents
-All-expenses-paid team retreats and conferences
-Weekly meal voucher
We’re a fast moving and ambitious team building infrastructure to increase the performance of Solana and maximize rewards for stakers and validators. We're well-capitalized and have experienced massive growth across multiple products. Jito generated over a billion dollars for Solana validators and stakers since the first product launch named the Block-Engine. To massively improve Solana, Jito has launched a replacement product named BAM which enables Solana to host the world’s financial infrastructure and activity.
BAM iss extremely important to Solana and your job will be paramount to ensure its success over time. Come join the best team in the blockchain industry redefine the future of finance!
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What is the role of a customer support?
A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it
This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features
The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.