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Customer Experience Associate with English (Day Shift)
Sofia, Bulgaria
Customer Care – Customer Experience /
Full-time /
On-site
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Join the Future of Prediction Markets.
 OG.com is a fast-growing, CFTC-regulated prediction platform powered by Crypto.com technology. We are go-to platform for trading sports, culture, politics, and more. We turn real-world events into dynamic markets, giving users a smarter, more engaging way to participate in the moments shaping headlines.
About the Role
We’re looking for energetic Customer Experience Associate to be the friendly face and voice of OG.com. You’ll support users navigating our platform, help them trade with confidence, and play a key role in delivering exceptional experiences during rapid growth.
Responsibilities
- Manages incoming contacts from existing or potential customers.
- Initiates outbound contacts to existing or potential customers.
- Identifies and assesses customers’ needs to achieve satisfaction.
- Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution.
- Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers.
- Meets personal/team targets.
- Maintains customer records by updating account information.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information if required.
- Acts with honestly, integrity and knowledge in supporting and strengthening Company’s culture, values and mission.
- Contributes to team effort by accomplishing related results as needed.
- Works with their line manager and all respective functions to ensure proper customer service is being delivered.
- Handles changes.
- Goes the extra mile to engage customers.
Requirements
- High School Diploma (or equivalent).
- Prior experience in a relevant customer support or customer-facing role.
- Experience in sports or prediction markets would be considered a plus.
- Exceptional written and verbal communication skills in English.
- Excellent computer literacy and comfort adapting to new software and tools.
- Excellent communicator with strong empathy and problem-solving skills.
- Comfortable working in a fast-paced, dynamic environment.
- Strong analytical skills with the ability to think on your feet, make sound decisions, and solve problems efficiently.
- Highly organized with the ability to work independently while remaining a collaborative, reliable team player.
- High integrity, discretion, and a strong sense of initiative and perseverance.
- A respectful mindset that values the personal dignity and rights of every employee and customer.
- A genuine motivation for the role and a strong interest in the financial technologies (FinTech) and services field.
#LI-Onsite
Are you ready to kickstart your future with us?Â
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Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
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Benefits
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Competitive salaryÂ
Medical insurance package with extended coverage to dependentsÂ
Attractive annual leave entitlement including: birthday, work anniversary
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. Â
Work Perks: crypto.com visa card provided upon joiningÂ
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About OG.com:
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OG.com is a fast-growing, CFTC-regulated prediction platform powered by Crypto.com technology. We’re building the most engaging marketplace where users trade on real-world outcomes — from NBA Finals and elections to major cultural and financial events. With a sleek mobile-first app and passionate community, we’re redefining how people interact with news, sports, and probabilities.
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Learn more at OG.comÂ
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OG.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. OG.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
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Personal data provided by applicants will be used for recruitment purposes only.
We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.
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What is the role of a customer support?
A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it
This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features
The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.