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Trading Support Analyst
Hong Kong
Trading – Quant Front Office /
Full-time /
Hybrid
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The Trading team develops and operates quantitative trading strategies across prediction markets, equity markets, and crypto markets.We are looking for a Trading Operations & Support Analyst to support live systematic trading, ensure smooth day-to-day operations, and help improve the reliability and efficiency of our trading systems and processes.
Responsibilities:
- Monitor live trading systems, strategies, orders, positions, P&L, and risk.
- Act as the first line of support for trading, execution, exchange connectivity, and production issues.
- Investigate and resolve order, position, P&L, reconciliation, and trading-system exceptions.
- Coordinate with traders, quantitative developers, exchanges, brokers, and other counterparties to resolve live trading issues.
- Support strategy deployments, system releases, testing, and production changes.
- Monitor exchange and market events, outages, connectivity issues, and other operational risks.
- Analyze trading and operational metrics to identify issues and improve processes.
- Develop tools and automation to improve monitoring, reconciliation, reporting, and trading operations.
- Maintain operational procedures and controls for production trading.
- Participate in local trading coverage and rotating weekend coverage.
Requirements:
- 3+ years of experience in electronic trading, trade support, trading operations, production support, or a related role.
- Strong understanding of electronic trading, order lifecycle, positions, P&L, and risk.
- Ability to troubleshoot issues calmly and effectively in a fast-moving production environment.
- Strong Python or scripting skills; SQL experience is preferred.
- Experience working with large trading or market datasets.
- Strong analytical, communication, and problem-solving skills.
- Bachelor's degree in Computer Science, Engineering, Mathematics, Finance, or another quantitative discipline, or equivalent relevant experience.
Preferred:
- Experience supporting systematic, algorithmic, or market-making trading.
- Experience with prediction markets, equities, crypto, futures, options, or other derivatives.
- Experience with exchange APIs, FIX, order-book data, or real-time trading systems.
We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.
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What is the role of a customer support?
A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it
This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features
The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.