Customer Support Jobs in Web3

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Job Position Company Posted Location Salary Tags

OKX

Kuala Lumpur, Malaysia

$63k - $80k

SupportNinja

Quezon City

$59k - $102k

CoinList

San Francisco, CA, United States

$84k - $120k

Binance

South East Asia

Parity Technologies

New York, NY, United States

$72k - $77k

Cash App

Austin, TX, United States

$92k - $138k

OKX

Kuala Lumpur, Malaysia

$100k - $108k

Blockchain.com

London, United Kingdom

$117k - $122k

Shift4

Paris, France

$72k - $100k

Binance

Sofia, Bulgaria

Cryptio

Paris, France

$87k - $150k

Wallet

Remote

$117k - $122k

Wallet

Remote

$117k - $122k

Binance

South East Asia

Wallet

Remote

$81k - $96k

OKX

Sao Paulo, Brazil

$117k - $122k

Fireblocks

Singapore, Singapore

$63k - $82k

TaxBit

Salt Lake City, UT, United States

$41k - $62k

Exodus Movement Inc.

Remote

$13k - $27k

Bitso

Latin America

$63k - $102k

CoinList

San Francisco, CA, United States

$84k - $120k

Alchemy

Remote

$63k - $102k

Unocoin

Bengaluru, India

$63k - $102k

OKX

Sao Paulo, Brazil

$100k - $108k

CoinFlip

Chicago, IL, United States

$63k - $102k

OKX
$63k - $80k est.
14 Kuala Lumpur, Kuala Lumpur, Malaysia
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About OKX:

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognised as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.

What You'll Be Doing:

  • Responsible for the daily management and supervision of the team, monitoring and achieving various data indicators of the team, and building a professional customer service brand image. Devote efforts to the team's goals, planning, and policy implementation, formulate and optimize processes and systems, and ensure efficient workflow. Familiar with competitors’ products and continuously drive product optimization to ensure an excellent user experience.
  • Enhance the management capabilities of subordinates, provide work assistance and training for the team. Improve individual capabilities and effectively demonstrate leadership.
  • Possesses effective interdepartmental coordination and cooperation, strengthen collaboration between departments to complete tasks efficiently.
  • Ensure timely follow-up and resolution of abnormal situations, promptly address special or significantly impactful issues, and intervene as needed.

What We Look For in You:

  1. Bachelor's degree or above.
  2. Strong sense of responsibility, with full execution capability. Possesses proactive work attitude and leading by example, with good affinity, communication skills, coordination skills, and good stress tolerance.
  3. Has more than 2 years of customer service team management experience, with a team size of more than 15 people.
  4. Possesses good business sensitivity and foresight, with a certain innovative spirit.
  5. Excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts.
  6. Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

Benefits & Perks:

  • Competitive remuneration package (Basic Salary + Annual Increment)
  • Meal allowance up to RM 500/ month
  • Unlimited transport allowance (T&C apply)
  • Monthly team building
  • RM 2,500 training & wellness benefits per annum
  • Yearly bonus
  • Convenient workplace (5 minutes walk from MRT TRX)
  • Insurance coverage for employees & dependants
  • Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
  • Employee engagement, recognition and appreciation program
  • Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations

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What is the role of a customer support?

A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it

This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features

The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.