Customer Support Web3 Jobs in Washington, United States

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Content Writer Intern Global Customer Experience

$18k - $118k est.

This job is closed

What you’ll be responsible for:

Circle is looking for a talented writer to get their feet wet in the world of digital currency and join our Customer Care team. This person will be responsible for helping redevelop Circle’s content experience, providing customers and internal teams with the information they need to be successful. Throughout your internship, you will be instrumental in building our customer help center. Our customer help center is currently being built from the ground up, and you’ll have the opportunity to be part of design decisions and decide on which metrics for the content we’d like to track. The biggest part of your role will be creating content.

When you finish your internship, you will have a portfolio of published written work and experience working with a global team.

What you'll work on:

  • Writing content to help support customers
  • Creating content solutions for our internal team
  • Developing content briefs and outlines
  • Editing existing content to better align with brand guidelines
  • Conducting research to identify gaps in our existing content
  • Helping decide on metrics we should be tracking to be more successful
  • Assisting in the design process - no design experience required - you’ll be helping make the decisions, not creating the design

You will aspire to our four core values:

  • Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and families and local communities.
  • Mindful - you seek to be respectful, an active listener and to pay attention to detail.
  • Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals.
  • High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance.

What you’ll bring to Circle:

  • Experience writing
  • Excellent written and grammatical skills
  • Ability to carry out research on assigned topics
  • Experience in creating content briefs or outlines
  • Ability to fact-check content
  • Complete fluency in American English
  • Experience/familiarity or a willingness to learn Apple MacOS
  • Knowledge of the crypto-industry is a plus but not required. We’re happy to get you up to speed on the industry.
  • A fun and positive attitude

Additional Information:

Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.

The compensation range for this role added below is specific to the location of this job posting. Please note that compensation ranges may differ for candidates in other locations.

Base Pay: $20 per hour