Kraken is hiring a

Web3 Client Engagement Equities Specialist

Building the Future of Crypto 

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of work

This is a fully remote position at a company that places remote work first.

As a Client Engagement Equities specialist you will be the first point of contact when our clients need assistance with our equities platform. This is a new venture for Kraken so you’ll get in on the ground floor of an exciting adventure and help leadership steer the ship, grow the team and build the product.

Our equities support team handles inquiries from clients using their in-depth knowledge of the product and brokerages. Anything related to equities trading or investing is in your wheelhouse but you will be trained to handle inquiries for our crypto related products as well.

The team

You’ll report to a specialized team that supports all our trading related products such as Consumer, Kraken Pro, Kraken Derivatives, Kraken Desktop and our API. This team is composed of crypto and trading enthusiasts who leverage their deep product knowledge to assist clients quickly and report client feedback. Team members will also engage with a leadership team who have an extensive professional equities background and other important internal departments covering all aspects of our business.

The opportunity

• Answer clients’ equity related questions via email, live chat and possibly phone. While this is your primary directive you will be trained and expected to answer questions pertaining to other Kraken trading related products

• Provide testing and feedback for new platform features before they are released to clients.

• Maintain professional communications both internally and externally

• Assist in the management of our support team - some examples of these responsibilities include QA for other specialists, improving training materials, updating internal and external support documentation

• Providing calculation breakdowns for clients questions regarding fees, P/Ls on trades, helping clients understand execution prices etc

• Provide product feedback/report bugs to product and/or engineering

• Excellent computer literacy and ability to learn and navigate new software using multiple platforms

Skills you should HODL

• Fluent in English

• Passed the SIE, active FINRA Series 7 and 63 Licenses

• Knowledge and experience using at least one equities platform

• Experience with both our trading platform and other trading platforms like coinbase, binance, OKEX etc

• Knowledge of cryptocurrencies (Technical, philosophical, financial)

• Knowledge of trading, charting, understanding of leveraged trading 

• A dedication to always providing a 6 star client support experience

• Fast learner, able to adapt to change - our products are always evolving

• Must work North American hours and able to work flexible hours

• Meet Service Level Agreements (SLA) while utilizing Key Performance Indicators (KPI)

Nice to haves

• Worked in a professional remote environment before

• Experience with Google Sheets and Google Script

• Experience with our or other similar platforms API

• Language ability (in addition to English)

• Other data analytic skills/experience

#LI-Remote #LI-OH1

This job is accepting ongoing applications and there is no application deadline.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

Stay in the know

Follow us on Twitter

Learn on the Kraken Blog

Connect on LinkedIn

Apply Now: