Anchorage Digital is hiring a

Web3 Client Operations Team Lead, Collateral Management Services

Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the only federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.

The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn. 

Anchorage Digital is seeking a strategic and operationally rigorous leader to establish and manage the Operations team for our innovative Atlas Collateral Management product. This critical role involves building and  managing  day-to-day execution of collateral monitoring, margin management, client interactions, and the highly sensitive process of collateral liquidation for institutional clients engaged in secured financing transactions (loans, repos, etc.). You will be instrumental in ensuring the smooth, accurate, and risk-mitigated operation of this key service, acting as a vital link between our technology, clients, and risk management functions.

As the Client Operations Team Lead, Collateral Management Services, you will:

Build and develop the Collateral Management operational processes, establishing operational KPIs and ensuring high standards of performance and accuracy.

Oversee the day-to-day operations of the Atlas Collateral Management platform, including monitoring collateral packages, managing configurations, and utilizing internal tools (Retool, APIs) for booking operations.

Manage the timely and accurate issuance of margin calls, warnings, and other threshold-based notifications according to predefined rules and client agreements.

Own and execute the collateral liquidation process in strict accordance with established protocols and client agreements, coordinating closely with the Anchorage Digital Trading desk during potentially high-pressure situations. This is a critical, high-sensitivity responsibility.

Serve as a primary operational point of contact for institutional clients using the Atlas Collateral Management service, handling inquiries, reporting requests, and operational communications effectively.

Collaborate with the Sales and Client Experience teams to onboard new clients, explain operational workflows, and act as a subject matter expert on the product's capabilities.

Partner with Product Management and Engineering teams to provide operational insights, feedback on system performance, define requirements for new features/enhancements (informed by the PRD), and assist in testing.

Develop, implement, and continuously improve operational procedures, controls, and runbooks to enhance efficiency, mitigate risk, and ensure scalability.

We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the Client Operations Team Lead, Collateral Management Services role:

Technical Skills:

• Deep understanding of collateral management principles (LTV, thresholds, cure periods, haircuts, liquidation triggers) in both traditional finance and crypto contexts.
• Proficiency in utilizing operational dashboards, internal tooling (e.g., Retool), and APIs for booking transactions, managing configurations, and monitoring system health, based on product specifications (PRD).
• Strong grasp of digital asset market structure, custody principles (segregation, security), and trade execution mechanics, particularly concerning liquidation scenarios.
• Ability to interpret and apply complex configuration parameters (collateral packages, exposures, thresholds) defined in client agreements and system setups.
• Develop and maintain operational procedures and controls for risk mitigation.

Complexity and Impact of Work:

• Has an ability to build out a team that is performing high-stakes, time-sensitive operations (margin calls, liquidations) impacting significant institutional client transactions.
• Oversee the critical and high-sensitivity process of collateral liquidation, requiring precision, calmness under pressure, and adherence to strict protocols in coordination with the Trading team.
• Navigate the complexities of 24/7 market monitoring and operational requirements.
• Manage direct client interactions during potentially sensitive events (margin calls, defaults), requiring professionalism and clarity.
• Bridge the gap between client needs, operational execution, risk management requirements, and technological capabilities (working closely with Product/Engineering).
• Contribute significantly to the risk management framework of Anchorage Digital's offerings.

Organizational Knowledge:

• Become a subject matter expert on the Atlas Collateral Management product, its features, workflows, and value proposition.
• Effectively collaborate cross-functionally with Sales, Client Experience (CX), Product Management, Engineering, Legal, Trading, and Compliance teams.
• Represent the Collateral Management Operations function internally and act as a key resource for other teams.

Communication and Influence:

• Build a high-performing Collateral Management Operations team.
• Communicate clearly, concisely, and professionally with institutional clients, especially during critical operational events.
• Effectively translate operational needs and client feedback into actionable requirements for Product and Engineering teams.
• Partner with the Sales team, providing operational expertise to support the growth of the Atlas Collateral Management product.
• Influence the development of robust and efficient operational processes and system enhancements.

You may be a fit for this role if you have:

• 5+ years of experience in financial markets operations, with direct experience on a trading desk (buy-side or sell-side) or in a closely related trading support function.
• Proven experience (3+ years) in a leadership or management role building and overseeing operational functions.
• Strong preference for direct experience in collateral management, margin operations, securities lending operations, repo operations, or similar secured financing operational roles within either traditional finance or the digital asset industry.
• Deep understanding of risk management principles, particularly counterparty risk, market risk, and operational risk in the context of collateralized transactions.
• Demonstrated ability to operate effectively under pressure and manage time-sensitive, critical processes like margin calls and liquidations with precision.
• Excellent client-facing communication and interpersonal skills, with experience managing institutional client relationships.
• Experience working with operational platforms, internal tools, and an aptitude for learning new systems quickly.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Familiarity with the digital asset ecosystem and cryptocurrency markets.

Although not a requirement, bonus points if:

• You have specific experience managing operations for a crypto collateral management or lending platform.
• You have experience building operational processes, controls, or teams from the ground up.
• You possess basic coding skills (e.g., Python, SQL) for data analysis or task automation.
• You have familiarity with legal documentation common in secured financing (e.g., ISDA/CSA, GMRA, GMSLA, specific Collateral Agency Agreements).
• You have experience working directly with product managers and engineers on system requirements and UAT testing.
• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)

The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in  the evolving digital asset ecosystem. As a diverse team of more than 300 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy. 

Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.

 

Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.

Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.