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Client Servicing Team Lead

Singapore /
AQX – Growth /
/ On-site

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🚀 About AQX
AQX is the crypto gateway for retail traders and institutions. It offers users an all-in-one platform to buy, sell, trade, and learn about crypto. At its core, AQX is a cryptocurrency exchange platform. The company brings an authentic mix of trading knowledge, market intelligence, buzz, and access to exclusive crypto project launches to elevate the crypto exchange and trading experience for users.

As a Client Servicing Team Lead

We are seeking a CS Team Lead to join the AQX operations team. The ideal candidate must possess a keen interest in cryptocurrency and blockchain technologies and in-depth knowledge of financial products and exchange services. In this hybrid role, you will be responsible for covering operational duty shifts as well as the training, discipline and overall development of the client servicing team. This will include handling escalation, administrative and reporting functionality. 


    • Handling, coaching the CS team and setting best practice for CS related enquiries
    • Overall responsibility for status and progress of CS related enquiries
    • Managing escalation and follow up of user enquiries with internal stakeholders
    • Preparation and maintenance of Standard Operating Procedures
    • Preparation and maintenance of Training Materials 
    • Preparation and maintenance of FAQs and Standard Language Responses
    • Assisting in the preparation and maintenance of Dashboards
    • Provides recommendations on operational requirements 
    • Administrative record keeping and reporting
    • Other projects and duties as assigned by management

What we want you to have

    • Experience with Zendesk, Slack
    • Experience in management of remote teams
    • Strong analytical and problem-solving skills
    • Strong attention to detail
    • Ability to work well with a team in a 24/7 trading environment
    • Experience in a front-facing customer service environment
    • Excellent verbal and written communication and interpersonal skills

Nice to have

    • Keen interest in cryptocurrency and blockchain technologies
    • Team leadership experience 
    • Experience working at a high growth startup / tech company

Our hiring process

    • Resume/CV submission
    • 1:1 interview with Strategy&Operations Manager
    • 1:1 interview with Head of Business Strategy

🔎 AQX is powered by Presto Labs

📈 Presto Labs is a quantitative trading firm established in Singapore back in 2014.
Today, Presto Labs has grown to more than 100+ employees. World-class engineers and researchers share offices in Singapore🇸🇬, Shanghai🇨🇳, and Seoul🇰🇷.
📊 Presto Labs build automated trading systems fueled by data-driven quantitative analysis to achieve stable and sustainable investment returns.
💻 Our engineering teams do what humans do best – create algorithmic decision processes in order to achieve what no human trader ever could in today’s fast-changing, unbelievably complex financial world.
Check out more about Presto Labs on our YouTube channel
➡️ https://www.youtube.com/channel/UCg88FC6VecGyiDolSbKpNIg

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