Crypto.com is hiring a

Web3 CRM Project Associate

As a key member of the CRM team, the CRM Project Associate will work closely with marketing, product, data and tech teams to drive engagement at Crypto.com. The ideal candidate must demonstrate a strong understanding of our product, technical expertise, organizational skills, and time management abilities as well as customer data to ensure expectations are aligned between stakeholders.

Responsibilities

• Interface with development teams to estimate work efforts, define milestones and manage resources.
• Assist CRM Team to coordinate and oversee project development from start to completion
• Liaise with cross-functional stakeholders to ensure a thorough scoping of technical requirements and subsequent timely-delivery of projects
• Communicate project status, potential bottlenecks, and key deliverables to both internal and external stakeholders in an effective manner
• Assist in the planning and quality assurance (QA) for various data tracking events and integration projects across product lines
• Support the CRM team in new trailblazing initiatives to propel growth
• Maintain relevant project documentation to ensure timely delivery and project milestones
• Point of communication between various teams internally and vendors externally

Requirements

• 4+ years of project management/ growth experience
•  Working knowledge of customer data platforms (CDP) and role they play as the nexus of a growth stack
• Ability to integrate CDP with retention, acquisition and data visualisation tools (e.g. MixPanel, Tableau)
• Proven experience in managing customer lifecycle programmes with leading CRM suite (e.g. Braze, Salesforce, Responsys, Hubspot)Proficient in API and liquid scripting for the automation and dynamic personalisation of campaigns
• Proficient with project management tools, methodologies, and best practices
• Analytical skills to query and make sense of complex datasets with SQL
• Experience in drafting product requirement documents (PRD)Strong communication skills to liaise with both internal stakeholders and external vendors
• Excellent command of English, both written and verbally
• Intrinsically motivated with a can-do attitude; always looking for creative ways to circumvent challenges with minimal supervision
• Meticulous and organised

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. 

Competitive salary 

Medical insurance package with extended coverage to dependents 

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  

Work Perks: crypto.com visa card provided upon joining 

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com. 

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.