StormX is hiring a

Web3 Customer Care Manager

StormX, Inc. Remote, US East Coast Timezone

Why work with us

StormX is a successful and growing startup that’s been in the blockchain space since 2013 that’s raised over $30m with an app with hundreds of thousands of users that’s growing exponentially month after month on a global scale.

We’re looking for a kick-ass Customer Care Manager to help us take things to the next level to take on Rakuten and Honey.

StormX is all about changing the way people all around the world earn and spend with one central idea: earn from anywhere, at any time, from any device. Our shopping app StormX, encourages active participation with the STMX token community.

For the first time, payments can now be made globally accessible and efficient. Blockchain enables micro-transactions to be carried out in an efficient manner. The automation of enforcing the terms of the engagement and payment to participants with little to no human intervention provides an efficient system for reducing fees and accelerating turnaround times.

This is a full-time position 40+ hours per week and you'll be directly managed by the StormX Leadership Team. Learn more about us at https://stormx.io or view the StormX app on Android, iOS, and Chrome buttons.

Requirements

What you’ll do:

• Lead your team to deliver an outstanding customer experience through email, telegram and twitter support.
• Serve as an escalation point for high priority request or complex investigations or ideally automate yourself away from this work.
• Create processes, hiring plans and automations to scale yourself and your team.
• Build support processes with various other departments such as Operations, Compliance, Product, Engineering and Marketing.
• Advocate for our customers finding real long-terms solutions.
• Create effective customer service training systems, and customer facing tutorials.
• Supervise day-to-day operations in the customer care department as well as respond to customer issues in a timely manner when the team is overloaded.
• QA your team’s work every week so everyone can learn from their mistakes and grow. Its not about the destination its about the journey!
• Develop customer satisfaction goals and service statistics for you and the team to meet on a steady basis.
• Manage the approved budget of the customer care department.
• Stay informed on the latest industry techniques and methods.
  
  

• 5+ years of managing customer care teams for a fintech or neo-bank
• Security and privacy focused
• Fluent in English written and verbal
• Be empathetic and understanding, go above and beyond to solve customer problems
• Tech savvy, comfortable learning new tools and platforms
• Experience with Zendesk or other CS management tools
• Experience owning customer care training systems or other key projects where you were the stakeholder
  
  

• Interested about blockchain/cryptocurrency
  
  

• Competitive salary, attractive equity position, and semi-annual token bonuses.
• Ownership of a critical company function
• 99% remote work with periodic in-person meetings

Apply Now: