Liquid is hiring a

Web3 Customer champions

We are looking for bright and shining customer service champions in our Ho Chi Minh office. You will lead customer on-boarding for new accounts/customers, including verification of new customers to ensure compliance with internal company policies as well as manage all customer care, including communications with customers and liaising with internal teams to resolve customer inquiries and issues in a timely manner. Key responsibilities include:

• To liaise with clients through various communication channels, ensuring their individual satisfaction.
• To provide support to the Customer Care teams across various branches with the delivery of the Customer Experience.
• Implementing best practice and feedback to ensure continuous improvement of service delivery.
• To provide positive and effective communication with Clients and local Client staff to deliver an excellent Customer Experience.

Skills and Experience required include:

• Familiarity with Zendesk is a big plus.
• Strong Commercial Awareness
• Ability to interact, communicate and negotiate effectively
• Ability to assimilate information and to pay close attention to detail and accuracy
• Ability to build strong relationships with clients, both over the phone and face-to-face.
• Offering excellent customer service, dealing with issues in a calm and diplomatic manner.
• High levels of motivation, working both independently and as part of a team.
• To ensure QUOINE complies with best practices
• Advanced level of written English (IETLS 7.0 equivalent or better).
• ​Japanese/Korean/Chinese language knowledge is a plus.
• University degree is a plus.
• Previous experience in similar roles is a plus but not required. Training will be provided.
• Energetic, out-of-the-box thinker, self-initiative, self-motivated.

About QUOINE

We are a leading fintech company that provides trading, exchange, and next generation financial services powered by blockchain technology. We believe cryptocurrencies and blockchain technology will shape the future of financial services. We are a FinTech company at heart, focused on making financial services accessible to all. We are now building QUOINE LIQUID, a global liquidity platform backed by our QASH token. Our company is headquartered in Japan with offices in Singapore, Vietnam and the Philippines.

More information about us can be found here.

About Quoine

Liquid Platform

Quoine's People & Culture

Meet the team inTokyo

Meet the team in Ho Chi Minh City

And here is what we are building!

What is Liquid?

Our CEO Mike on the future of finance

How advanced is the WorldBook?

The QASH Blockchain

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