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Client Servicing Agent
Vietnam
Flipster – Growth /
Individual Contractor
/ Remote
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🚀 About Flipster
Flipster is a next-level trading platform that is connecting investors to insight, and new opportunities brewing in the cryptoverse. We uncover exclusive opportunities and provide a high-performance platform to put them to work. We believe in an exciting, bold future for crypto. A decentralized, well-governed space, that sparks progress for investors, traders and amazingly innovative crypto projects simultaneously. Flipster will unlock access to ideas we can't even imagine yet. We aim to propel their development and uncover potential.
We are seeking a Client Servicing Agent to join the Flipster operations team. The ideal candidate must possess a keen interest in cryptocurrency and blockchain technologies, basic knowledge of financial products and exchange services. In this role, you will be responsible for answering trading platform and cryptocurrency exchange related inquiries, account registration and account management related inquiries, promotion and event inquiries, troubleshooting platform issues and managing escalation and follow up of user inquiries.
Key Responsibilities
- Handling user inquiries including:
- Managing escalation and follow up of user enquiries with internal stakeholders
- Manage enquiries on trading platform usage from a technical perspective
- Community management and providing support across multiple channels
Account registration and account management
KYC related inquiries
Promotion and Event related inquiries
Wallet and Asset related inquiries
Qualifications
- Prior experience working in a cryptocurrency exchange
- Experience with Zendesk, Slack and Sumsub
- Strong analytical and problem-solving skills
- Ability to work well with a team in a 24/7 trading environment
- Experience with financial trading, preferably in cryptocurrency exchanges
- Excellent communication and interpersonal skills
- Experience managing inquiries from clients, investigating disputes and bug reporting
Nice to have
- Keen interest in cryptocurrency and blockchain technologies
- Community management or support experience
- Experience working at a high-growth startup/tech company
🔎 Flipster is powered by Presto Labs
📈 Presto Labs is a quantitative trading firm established in Singapore back in 2014.
Today, Presto Labs has grown to more than 100+ employees. World-class engineers and researchers share offices in Singapore🇸🇬, Shanghai🇨🇳, and Seoul🇰🇷.
📊 Presto Labs build automated trading systems fueled by data-driven quantitative analysis to achieve stable and sustainable investment returns.
💻 Our engineering teams do what humans do best – create algorithmic decision processes in order to achieve what no human trader ever could in today’s fast-changing, unbelievably complex financial world.
Check out more about Presto Labs on our YouTube channel
➡️ https://www.youtube.com/channel/UCg88FC6VecGyiDolSbKpNIg
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