Crypto.com is hiring a
Web3 Deflection Specialist, Bulgaria

Location: Sofia, Bulgaria

Deflection Specialist, Bulgaria

Sofia, Bulgaria
Operations – Systems & Processes /
Full-time
/ On-site

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Job Responsibilities:

    • Take care of all deflection tools that the company uses;
    • Analyze user patterns to better understand where we can improve our deflection tools;
    • Monitor deflection rates;
    • Deep dive into customers' cases to get a better grasp of where the customers are having difficulties navigating through our services;
    • Take into account stakeholders' feedback in improving the deflection rates;
    • Create daily/weekly reports;
    • Work closely with internal and external stakeholders;
    • Identify, manage, and facilitate deflection opportunities;
    • Coordinate with internal and external resources involved in deflection projects

Job Requirements:

    • In-depth knowledge of customer support lifecycle;
    • Experience with different customer support platforms and mediums;
    • Understanding of automation and automation processes;
    • Familiarity with networking concepts;
    • Experience with programming languages;
    • Ability to analyze data and customer tendenciesStrong knowledge of the company structure and responsibilities;
    • Willingness to learn new technologies and keep up with industry trends;
    • Excellent decision-making and problem-solving skills;
    • Ability to time-manage and multi-task.
#LI-Onsite

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. 

Are you ready to kickstart your future with us? 

Benefits

Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  
Work Perks: crypto.com visa card provided upon joining 

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.


About Crypto.com:

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com. 

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.


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Location: Sofia, Bulgaria


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