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Web3 Deflection Specialist, Bulgaria

Location: Sofia, Bulgaria

Deflection Specialist, Bulgaria

Sofia, Bulgaria
Operations – Systems & Processes /
/ On-site

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Job Responsibilities:

    • Take care of all deflection tools that the company uses;
    • Analyze user patterns to better understand where we can improve our deflection tools;
    • Monitor deflection rates;
    • Deep dive into customers' cases to get a better grasp of where the customers are having difficulties navigating through our services;
    • Take into account stakeholders' feedback in improving the deflection rates;
    • Create daily/weekly reports;
    • Work closely with internal and external stakeholders;
    • Identify, manage, and facilitate deflection opportunities;
    • Coordinate with internal and external resources involved in deflection projects

Job Requirements:

    • In-depth knowledge of customer support lifecycle;
    • Experience with different customer support platforms and mediums;
    • Understanding of automation and automation processes;
    • Familiarity with networking concepts;
    • Experience with programming languages;
    • Ability to analyze data and customer tendenciesStrong knowledge of the company structure and responsibilities;
    • Willingness to learn new technologies and keep up with industry trends;
    • Excellent decision-making and problem-solving skills;
    • Ability to time-manage and multi-task.

Life @

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. 

Are you ready to kickstart your future with us? 


Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  
Work Perks: visa card provided upon joining 

Our benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.


Founded in 2016, serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

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Location: Sofia, Bulgaria

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