Crypto.com is hiring a

Web3 Deflection Specialist, Bulgaria

Job Responsibilities:

• Take care of all deflection tools that the company uses;
• Analyze user patterns to better understand where we can improve our deflection tools;
• Monitor deflection rates;
• Deep dive into customers' cases to get a better grasp of where the customers are having difficulties navigating through our services;
• Take into account stakeholders' feedback in improving the deflection rates;
• Create daily/weekly reports;
• Work closely with internal and external stakeholders;
• Identify, manage, and facilitate deflection opportunities;
• Coordinate with internal and external resources involved in deflection projects

Job Requirements:

• In-depth knowledge of customer support lifecycle;
• Experience with different customer support platforms and mediums;
• Understanding of automation and automation processes;
• Familiarity with networking concepts;
• Experience with programming languages;
• Ability to analyze data and customer tendenciesStrong knowledge of the company structure and responsibilities;
• Willingness to learn new technologies and keep up with industry trends;
• Excellent decision-making and problem-solving skills;
• Ability to time-manage and multi-task.

#LI-Onsite

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. 

Competitive salary

Attractive annual leave entitlement including: birthday, work anniversary

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  

Work Perks: crypto.com visa card provided upon joining 

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com. 

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.