Coinbase is hiring a Global Trainer, Crypto
Compensation: $36k - $70k estimated
Location: Dublin, Ireland
We’re Coinbase. We’re the world’s most trusted way to join the crypto revolution, serving more than 89 million accounts in more than 100 countries.
Our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web 3.0 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Ready to #LiveCrypto? Who you are:
- You’ve got positive energy. You’re optimistic about the future and determined to get there.
- You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
- You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.
The L&D Global Training Services team is responsible for supporting Coinbase’s front-line customer support agents (1000+ based globally) by providing a high quality training experience across a few focused topics: Crypto; CX support channels (e.g. email, phone, live messaging); CX fundamentals (e.g. cultural tenets, soft skills); CX professional development skills (e.g. remote leadership).
As a Global Trainer focused on crypto training, you will develop training programs for your designated area of expertise. Broadly, this includes: providing strategic/subject matter expertise for existing and net new learning programs, conducting needs analysis, scoping and consulting with stakeholders, providing design input, managing delivery, and the evaluation of your training content. To be successful in this role, you’ll need to have a passion for training, be a self-starter with natural curiosity, and thrive in an ultra high-growth startup environment.
What You'll Be Doing (i.e., Job Duties)
- Serve as a subject-matter-expert (SME) regarding the crypto industry, and traditional financial services
- Leverage SME to write training content, create training resources, and facilitate live trainings
- Own the design, project management, and instructor-led facilitation of crypto training programs for CX audience
- Collaborate with stakeholders in CX to ensure training outputs serve and support CX audiences
- Surface feedback and proactively identify ways to optimize training processes/deliverables
- Deliver results against established training OKRs (CSAT, completion rates, training assessment scores, etc)
What We Look For In You (ie. Job Requirements)
- 2+ years in crypto, or traditional financial services industry
- Experience creating crypto content, or facilitating crypto training (blogs, podcasts, training, videos, etc)
- Talented multi-tasker, can manage multiple projects/deliverable at a time
- Naturally curious, can ask the right questions to get to a place of better understanding
- Collaborative, enjoys working on a team
- No ego, positive attitude, willingness to help where needed
- Strong attention to detail, highly organized
- Adaptable, can roll with the punches in an ever changing business environment
- Problem solver, brings solutions to the table when roadblocks come up
- Effective communicator, communicates clearly, directly, and with positivity
Please note that for employees based in the US, Philippines, Canada or Singapore, if your role requires you to be present in a Coinbase office or if you choose to be physically present in a Coinbase office or sponsored location, you will be required to be fully vaccinated from COVID-19 (as defined by applicable law). If you receive an offer, you will receive additional information about the grounds and process for an exemption.
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view Pay Transparency, Employee Rights and Equal Employment Opportunity is the Law notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.
Apply Now: