RoofStacks is hiring a

Web3 IT Helpdesk Lead

As Roof Stacks, we have been carrying out innovative projects since 2015. We aim to become a global actor in Tourism Systems, Extended Reality(AR/VR), Blockchain Technologies, Game Development, and Financial Technology, which are our areas of expertise. We focus on creating a difference with the technologies we develop and designing the future. In addition to our central office in Ataşehir/İstanbul, we have branches in Antalya and Elazığ in Turkey. We have strengthened our position in the global market by opening a new office in Austin, USA, which hosts world technology giants from all over the world. 

*Monitoring the performance of the Helpdesk team and providing coaching.

*Adhering to SLA timelines and regularly reporting them.

*Collaborating with the IT Infra team.

*Managing the Helpdesk team and operations

*Improving the support processes for our users and creating documentation for them

*Ensuring the effective resolution of incoming issues and managing internal escalation processes

*Managing the onboarding and offboarding processes

*Managing and tracking the inventory system, ensuring it is kept up-to-date

*At least 2 years of experience in Helpdesk management

*Strong knowledge in providing support to users

*Strong communication and leadership skills

*Knowledge of managing the ticket system through the application in use

*Proficient in reading and understanding technical documentation in English

*Ability to adapt to the growing and dynamic company environment and operations