Illuvium is hiring a

Web3 IT Operations Manager

Job Description

We are looking for a self-motivated IT Operations Manager to take charge of our corporate IT systems. You will be performing hands on administrative tasks, as well as developing new processes to ensure the efficient operation of our systems.

About Illuvium

Illuvium Labs is an independent game development studio based in Sydney, Australia. We develop blockchain based games for the Illuvium DAO. We have developed a strong culture of independence with our team, preferring candidates who can articulate their own vision and goals. We operate almost entirely remotely so each team member designs their own hours and work schedule. In the end all that matters is the delivered product. We hire based on people’s abilities to adapt and change quickly, valuing underlying core abilities above specific skill sets.

Responsibilities

• Administer our corporate IT systems inluding Google Workspaces and the Atlassian Product Suite

• Design new, and improve existing, operational processes for activities like employee onboarding, employee offboarding, access requests, access reporting, and so on

• Setup automated process, managing and engaging technical resources where required

• Manage and maintain our internal Service Desk

Note: This role will be a mix management and team leadership with indiviudal contribution

Skills and Qualifications

• 5+ years experience in analysing, documenting, and improving business processes

• Systematic approach to problem solving with an eye for detail

• Experience interacting with internal teams in a service or support capacity

• Experience educating users about systems and processes

Preferred Qualifications

• Call Centre or Help Desk experience

Location

Remote Friendly