Figure is hiring a
Web3 Marketplace Registered Success Associates

Compensation: $45k - $75k *

Location: NC Charlotte, North Carolina, United States

About Figure

At Figure, we’re on a mission to transform financial services through blockchain, bringing speed, efficiency, and savings to both consumers and institutions.

Accomplishing this kind of transformation requires building really big things. And we understand that building big requires a creative, team-oriented, and supportive environment where everyone can do their absolute best work. The Figure Pay team is composed of incredibly driven, innovative, collaborative, and curious people who love architecting and building from scratch. Everyone at the company is encouraged to be an individual contributor but also a team collaborator.

We value team members who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference.

This is an opportunity to work with a team of proven leaders who have already created billions of dollars in value in the Fintech space. Join us!

About the Role

We are looking for driven, customer service-oriented teammates, curious about innovative blockchain technology and financial services. In the Registered Investor Support role for Figure Marketplace, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to both our new and existing Figure Marketplace investors.

Your effective communication, task-driven problem solving, and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy.

What You’ll Do

  • Be the point of contact and advocate for new and existing private companies, funds, and institutional & individual investors.
  • Handle investor and third-party inquiries via omni channel communication with exceptional customer service.
  • Educate Marketplace clients and investors on Figure and Figure products with knowledge and enthusiasm.
  • Promote brand recognition and loyalty by ensuring unrivaled support to our clients and investors via phone, chat interactions, and email.
  • Gather key insights and assist in process improvement for Figure’s products and services in order to positively impact our customers’ experience.
  • Provide technical support and troubleshooting on a variety of potential issues. Triage and route the identification of technical bugs alongs with internal & external feature requests. Provide recommendations and track until resolved.
  • Gather data-driven insights and analysis to operationalize and scale key processes.
  • Recommend modifications and additions to the Team's guiding documents including relevant policies & procedures.
  • Create cohesive and visually appealing guides, flow charts, FAQs, and other content to support frictionless customer experiences.
  • Participate in new training and licensing programs to expand the team’s capabilities
  • Contribute to an exciting and vibrant office environment and team dynamic.
  • Drive and take ownership of our team’s culture to include diversity, equity, & inclusion, intellectual curiosity, exceptional performance, mutually supporting teamwork, ethical decision making, and cheerfulness in the face of adversity

What We Look For

  • 1+ years in a front line support and/or customer-facing role
  • Active Series 7 and Series 66 licenses
  • BA/BS from an accredited university preferred
  • Proven background in being a dependable and reliable team player.
  • Flexibility and adaptability to ongoing refinements in process and structure
  • Confident, friendly, and compassionate communication skills
  • Successfully complete the required compliance training.
  • A positive and problem-solving approach to customer service.
  • Ability to instill trust and rapport with customers
  • Process-driven organizational skills
  • A quick and flexible learning >

Benefits To You

  • Competitive salary and growth opportunities
  • Company quarterly performance based bonus
  • Equity stock options package
  • Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents
  • Employer funded life and disability insurance coverage
  • Company HSA, FSA, Dependent Care, 401k, and commuter benefits
  • Up to 12 weeks paid family leave
  • Continuing education reimbursement
  • Routine Team swag deliveries!

Depending on yourresidential locationcertain laws might regulate the way Figure manages applicant data.California Residents, please review ourCalifornia Employee and Prospective Employee Privacy Noticefor further information.By submitting your application, you are agreeing and acknowledgingthat you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Apply Now:

This job is closed

Compensation: $45k - $75k *

Location: NC Charlotte, North Carolina, United States

This job is closed


Benefits: 401k, Vision Insurance, Dental Insurance, Medical Insurance, Hsa, Fsa


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