Anchorage Digital is hiring a

Web3 Member of Client Operations, Custody (Associate)

Founded in 2017, Anchorage Digital is a regulated crypto platform that provides institutions with integrated financial services and infrastructure solutions. With the first federally chartered crypto bank in the US, Anchorage Digital offers institutions an unparalleled combination of secure custody, regulatory compliance, product breadth, and client service. We’re looking to diversify our team with people who are humble, creative, and eager to learn.

We are a remote friendly, global team, but provide the option of working in-office in New York City, Sioux Falls, Porto, Lisbon, and Singapore. For our colleagues not located near our beautiful offices, we encourage and sponsor quarterly in-person collaboration days to work together and further deepen our Village.

As a Member of Client Operations, Custody you will:

• Service institutional clients by addressing daily inquiries, managing operational tasks, handling client onboardings, product support, transaction approvals, settlements, and reconciliations for all of Anchorage Digital's business lines.
• Become an expert in all of our product and service offerings, developing a deep understanding of product features, trading operations, and supported cryptocurrencies.
• Collaborate across Compliance, Brokerage, Sales, and Legal teams to respond to complex client requests and ensure any additional requests for information are fulfilled in a timely manner.
• Serve as the internal advocate for our clients to our Product, Engineering, Compliance, and Trading teams.
• Participate in building complex, multi-product client workflows to ensure client expectations are not only met, but exceeded.
• Support Brokerage operations through client statement preparation, funds movement (trade settlement), internal account management, and beyond.
• Participate in regular evening and weekend on-call rotations.

You may be a fit for this role if:

• You have experience supporting institutional clients in financial services, or another heavily regulated industry.
• You have a good understanding of how institutional clients, such as VCs, Sovereign Wealth Funds, or PEs operate.
• You are familiar with traditional financial services, products and strategies and are able to provide thoughtful support to your clients.
• You have experience with different channels of support including chat, text, telephone, email and video conference. 
• You have confidence and composure interfacing with clients in any setting.
• You have foundational knowledge on the following subjects: blockchain, crypto-economics, security engineering.
• You have a keen ability to adapt and learn quickly as business strategies evolve and new products are introduced. 
• You have experience using TRM, CipherTrace, or Jira.
• You are located in the Central Time Zone, Mountain Time Zone, or Pacific Time Zone of the United States.

Although not a requirement, bonus points if:

• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)

Compensation at Anchorage Digital:

• Compensation at Anchorage Digital is market-driven and data-informed. All full-time employees receive a market-leading salary, meaningful equity, and a generous perks and benefits package. 
• Compensation Range: $62,000 - $76,000/yr - this salary range may be inclusive of multiple regional locations and job grades. This compensation range will be narrowed during the interview process based on skills, abilities, and experience required.  We partner with third party firms annually to verify equity, cash, benefits, and perks benchmarks. For sales and business development roles, the range provided is the On Target Earnings (“OTE”) which is inclusive of base salary + sales commissions/bonuses targets for the position. 
• Benefits: Anchorage Digital is proud to provide market-leading benefits and perks to our employees. We are only 1% of companies who offer 100% health, dental, and vision coverage for you and your dependents. This means no monthly out-of-pocket premiums for you or your family. We offer a wide range of benefits to our employees globally. 
• You can learn more about our culture and perks and benefits here.

The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in  the evolving digital asset ecosystem. As a diverse team of more than 300 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy. 

Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.

 

Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Hold, LLC, a Delaware limited liability company and registered Money Services Business, Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.

Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.