Okcoin is hiring a

Web3 Operational Excellence Specialist

Who We Are

About the Opportunity:

The Operational Excellence Specialist supports the execution of our Operational Excellence strategy and program based on industry-leading continuous improvement processes, systems, and practices. This team member identifies and facilitates opportunities for change that can support the future direction of the organisation. The position is responsible for the development of tools, methods, and processes that will result in significant process improvement within Customer Service and for our key stakeholders. You’ll own the relationships with our CS and other core business functions.

At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and is able to adapt and adjust plans on the fly. You must also have strong prioritisation skills and a willingness to roll up one's sleeves to get the job done. Most importantly, you’ll drive results and significantly support the growth and adoption of OKGroup products, features, and services.

What You’ll Be Doing:

• Develop, direct, and execute internal operational excellence/process improvement initiatives to drive effective execution of growth and efficiency across business operations activities.
• Work with influence BU leaders in the development planning process and prioritize improvement opportunities based on strategy and tactical planning objectives.
• Provide guidance, expertise, and/or assistance to internal partners to ensure programs and strategies are implemented and maintained effectively.
• Lead in the development, implementation, and refinement of post campaigns and product deployment customer impact and feedback evaluation to bring back to our BU partners.
• Led in the process, policies, and procedure re-engineering and documentation for efficiency.
• Support the build out of our Customer Service, KYC and AML function, document and maintain procedures and processes to ensure compliance with internal standards and all applicable laws and regulations.
• Being the contact point between OpEx, CS, KYC team for any questions arising from these teams. Ensuring that these requests are followed up and that information is accurate
• Ensure that all legal and customer files/data are maintained in accordance with European Regulations and Group policies
• Support Customer Service, KYC and AML function project go-live and support the follow-up actions.

What We Look For In You:

• Green Belt in Lean Six Sigma; BA/BS degree
• Minimum 3 years of direct experience supporting operational teams and continuous improvement transformations in a fintech or technology-driven organisation; Compliance and Risk Acumen Required
• Proven analytical, documentation, process engineering skills.
• Demonstrated ability to build trust and facilitate consensus among cross-functional teams
• Ability to manage through complexity to identify solutions and deliver results
• Strong influencing/persuasive skills with a demonstrated ability to influence required different >
• Familiarity with project management principles and application including the ability to manage multiple projects simultaneously and evaluate priorities
• Nice to have: Risk/Compliance background or experience.

OKCoin Statement:

OKCoin is committed to equal employment opportunities regardless of race, colour, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status.

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