Coins.ph is hiring a
Web3 Operations Associate - Crypto Settlement

Compensation: $49k - $58k *

Location: APAC

Operations Associate - Crypto Settlement

APAC /
Operations – Settlement & Reconciliation /
Full-time Employee

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Join the leading Crypto Brand in the Philippines!

Coins.ph is on a mission to create an open financial system by providing everyone easy access to Web3 and digital assets. A regulated entity, Coins is the most established crypto brand in the Philippines and has gained the trust of more than 16 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of payment services.

What You Will Do

    • Oversee daily customer operations of Coins.ph crypto services and Coins Pro (order-book exchange), which includes transaction processing, service monitoring, and incident reporting and handling
    • Respond to escalated customer crypto concerns and issues
    • Work with the Settlement (Crypto) team to monitor and analyze weekly KPIs and identify gaps and points for improvement to provide excellent customer experience
    • Work closely with Crypto Treasury, Product, Engineering, Marketing, and Compliance teams in improving the product and providing solutions to increase our service and process efficiency
    • Able to follow and understand the latest developments in the cryptocurrency space
    • Perform other related duties and tasks as may be required from time to time

What You Will Need

    • Fresh graduates are welcome to apply
    • Passionate about building long-lasting customer relationships and optimizing processes
    • Internship experience in Operations, Settlement or Reconciliation at a digital asset firm or financial institution is a plus
    • Graduate of Business Management, Entrepreneurship, Operations Management, or equivalent
    • Strong verbal and written communication skills in both English and Filipino
    • Strong analytical skills and knowledgeable in Google Suite programs
    • Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment
    • Thinks fast under pressure and solves problems on the go without being overwhelmed
    • Trustworthy and able to protect confidential information with discretion
    • Meticulous, detail-oriented, and able to work quickly without supervision
    • Discreet and upholds customer privacy and confidential information
    • Has a track record for getting things done
    • Drive, ownership, and execution is at the core of our culture
    • Interest in Web3 and prior cryptocurrency trading experience
    • Knowledgeable in trading different products (fiat or crypto)
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Compensation: $49k - $58k *

Location: APAC

This job is closed


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