Ripple is hiring a
Web3 Partner Operations Coordinator

Compensation: $78k - $98k

Location: New York, NY

As a Partner Strategy and Operations Coordinator on the RippleX Partner Relations team, you work with valued partners and establish systems, processes and relationships that foster innovation, adoption and impact within the XRP ledger ecosystem.

You will play a key role in supervising the development and implementation of infrastructure to drive partner satisfaction, scalability, and operational excellence for our various partnership teams. You will be responsible for helping the team to increase efficiency our processes and implement changes to continuously improve upon what we do today.

You will help coordinate regular engagement with partners, Partners Relations team members and the larger organization including Marketing, Product Management and Business Development. You will also play a role in regular reporting,  analysis and planning. This opportunity is an individual contributor role with the potential of adding direct reports in the future and is reporting to the Sr Director of Partner Relations.

Bringing together your attention to detail, client facing skills, and ability to work cross-functionally you will drive the next generation of innovation on the XRP Ledger~

WHAT YOU’LL DO:

  • Manage day-to-day correspondence with our technical partners.
  • Collaborate with product, technology, sales, ops, marketing, and legal to prioritize and deliver critical initiatives.
  • Drive adoption of new partner management processes, focused on increasing the effectiveness of our partnership teams and partner satisfaction.
  • Identify key gaps in current processes, opportunities for improvement, and ways to address these opportunities
  • Create and maintain forecasting, analytics and partner performance reporting
  • Break down project objectives into appropriate and manageable tasks and key objectives, assembles and guides both internal and external resources on their execution and progress of the work
  • Coordinate standard processes throughout the Customer Success teams and ensure/ create alignment and standardization with other teams in the company
  • Lead multiple, simultaneous projects with different client

WHAT WE’RE LOOKING FOR:

  • Extensive experience supporting partners and/or customers in the areas of software/technology, financial services, FinTech and/or blockchain/cryptocurrency.
  • Excellent team-working and the ability to build trust and confidence among customers, suppliers, partners and colleagues
  • Excellent oral and written communication abilities
  • A strong sense of ownership, and an empathetic demeanor that “the customers’ problem is my problem”
  • Proven analytical and problem-solving skills
  • Proven project and program management experiences
  • Comfortable with Customer Relationship Management and reporting tools.

For positions that will be based in NYC, the annual salary range for this position is $78,776 - $98,470.  Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position.


WHO WE ARE:

Do Your Best Work

  • The opportunity to build in a fast-paced start-up environment with experienced industry leaders
  • A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning.
  • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
  • Ripple is Flexible First: you have the option to work from home, from our offices, or a combination of the two around our centers of gravity (15 global offices).
  • Weekly all-company meeting - business updates and ask me anything >
  • We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

  • Competitive salary, bonuses, and equity
  • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
  • Employee giving match
  • Mobile phone stipend

Take Care of Yourself

  • Twice a quarter R&R days so you can rest and recharge
  • Generous wellness reimbursement and weekly onsite & virtual programming
  • Generous vacation policy - work with your manager to take time off when you need it
  • Industry-leading parental leave policies. Family planning benefits.
  • Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.


Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
 
Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.

Apply Now:

Compensation: $78k - $98k

Location: New York, NY


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