Crypto.com Arena is hiring a

Premium Events Services Coordinator (Crypto.com Arena)

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
About Crypto.com Arena
Since its November 1999 Grand Opening, the AEG owned, and operated Crypto.com Arena has set industry standards for world-class sports and entertainment events and an unrivaled commitment to delivering to its fans best-in-class quality of service and a guest experience second to none. As the home of four professional sports franchises – the NBA’s Los Angeles Lakers and LA Clippers, the NHL’s LA Kings and the WNBA’s Los Angeles Sparks – the downtown Los Angeles arena has proven to be a home court advantage for the local teams who have earned nine championships since moving to the L.A. LIVE adjacent venue. For more than 23 years, the iconic sports and entertainment showplace has continued to distinguish itself as the host of numerous major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 20 of the last 22 GRAMMY Awards shows. Crypto.com Arena has also been marked with performances and special events that brought international stature to the award-winning venue including concerts starring Taylor Swift, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Kanye West, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and special events.
Position Overview
The Premium Events Coordinator is responsible for supporting management and staff for events held at Crypto.com Arena, Microsoft Theater, and L.A. LIVE.
The candidate will take charge of administrative duties, including but not limited to; monitoring the Premium Event Services inboxes, maintaining trackers, assisting with ticket management while utilizing our ticketing and CRM platforms, and assisting in research projects.
The Coordinator is expected to assist in the professional execution of any VIP experiences, group experiences, and any client appreciation/ prospecting events. Additionally this role is responsible for providing support to the sales representatives and their newly signed clientele.
This support is including, but not limited to; assisting in creating on-boarding documentation and meetings, with parking and catering inquiries and to assist in communicating any event specific information. They shall also aid the sales representative with the organization and execution of any unique requests of the client for an event.
Essential Functions

• Maintain PES Inboxes, trackers, ticketing assistance (Kings, Clippers, Online)
• Distribute email leads to the Premium Events side of our business, in addition to responding customer concerns. Assisting reps with service related questions
• Assist clientele with the execution of unique client events within Event Suite inventory, while coordinating with internal entities for execution
• Assisting management with the planning and organizing of membership-based programs and VIP/Group experiences
• Assist in suite visits, and the execution of all VIP events and client private events, in addition to client entertainment/prospecting events
• Assist management with ad hoc projects on an as needed basis

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred)
• A minimum of 2-4 years of related work experience
• Knowledge of sports and entertainment, event management and/or event operations
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to establish/maintain effective working relationships with building staff, guests, clients, and vendors
• Excellent relationship-building skills
• Excellent communication and written skills in English
• Ability to problem solve and troubleshoot quickly and efficiently
• Work efficiently in a constantly changing environment
• Available to work at least five (5) event shifts per week, including evenings, weekends, and holidays
• This role requires a flexible schedule, in addition to working select events on evenings and weekends

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate.
This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)

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