BitGo is hiring a

Web3 Prime Client Service Manager

BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. In 2020, BitGo launched Prime Trading and Lending, as well as BitGo Portfolio and Tax, providing clients with a full-stack solution for digital assets. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets. BitGo processes over 20% of all global Bitcoin transactions, and supports over 250 coins and tokens. BitGo’s customer base includes the world's largest cryptocurrency exchanges and institutional investors and spans more than 50 countries. BitGo is backed by Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners.

The Prime Lending Client Service Manager will work for BitGo in New York City; Palo Alto, CA; or Sioux Falls, SD and be responsible for performing all operations tasks related to BitGo Prime’s cryptocurrency lending service, including:

• On-boarding new clients
• Managing new client contracts and loan term sheets
• Asset transfer entry and tracking
• Activity and balance reconciliation
• Monthly invoicing and payables/receivables tracking
• Work closely with account managers, on-boarding, operations, technology, clients, and other stakeholders.

Responsibilities

• Provide support for clients from initial on-boarding to settlement
• Organize and manage KYC and AML procedures
• Act as the voice of the client to escalate communication to internal teams
• Perform operations procedures and keep detailed records
• Develop great relationships with key stakeholders
• Update and manage daily reporting for clients and internal use
• Manage month end invoicing, payables, and receivables
• Report to the Senior Prime Client Service Manager

Skills & Experience

BitGo is looking for people who are passionate about their craft, take full ownership for their work and projects, and believe in a transparent and collaborative culture with the goal of making BitGo successful.

• Incredible attention to detail and organizational skills
• Previous middle- or back-office or relationship management experience in a financial environment. Operations experience in stock loan/sec lending, prime brokerage, etc. is a plus
• Direct experience managing and interacting with clients
• Comfortably manage competing priorities in a fast-moving, dynamic start-up environment
• Hands-on Excel/Word/PowerPoint or Google Sheets/Docs/Slides use; Google App Script programming exposure is a plus
• Excellent communication skills; well-written
• Genuine interest in financial services and cryptocurrency; crypto experience professionally or personally is a plus
• UNIX command line experience is a plus
• Bachelor's degree from an accredited university, or equivalent experience

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