Bity SA Jobs

Join our team as a Customer Success Specialist on a full-time basis

Who We Are :

Bity is a leading regulated crypto broker in Switzerland with a decade of experience in the digital asset space. Over the past 10 years, we have built a reputation for trust, innovation, and excellence in the cryptocurrency industry. With the Bity Wallet, a secure, non-custodial mobile wallet that gives you full control of your crypto, users can also send payments or settle bills directly within Switzerland.

In addition to our core services, we are actively involved in exciting Web3 projects involving Gold NFTs and tokenization of real-world assets. As we continue to grow and launch groundbreaking new products, we are looking for passionate and skilled Customer Success Specialists to join our Customer Support team.

This is your opportunity to be part of a dynamic, forward-thinking company that is shaping the future of finance. If you are enthusiastic about crypto, customer-centric, and ready to support our rapid growth, we’d love to hear from you!

Vos missions

What You’ll Do:

• Onboard new clients and businesses with a friendly and professional approach.
• Provide courteous first and partial second-level support to our clients, ensuring their needs are met.
• Manage and verify clients’ KYC/AML documentation, contributing to a secure financial environment.
• Represent Bity on the web and social media, maintaining our positive image and branding.
• Collaborate on internal projects to streamline and enhance our support and onboarding processes.
• Share client feedback with the product team to help improve our services.
• Contribute to our marketing campaigns.
• Grow you career with us, with opportunities to take on greater leadership and responsibilities.

Vos compétences

Who You Are :

• You excel at communication and understand the value of empathy in user interactions.
• You’re fluent in English and French. German is a plus.
• You’re a multitasker who can set priorities and manage time effectively.
• You’re familiar with cryptocurrencies and blockchain – if not, you’re eager to learn !
• You’re detail-oriented, organized and can work both independently and as part of a team.
• You hold minimum a CFC or equivalent qualification.
• You’re eligible to work in Switzerland.

Avantages

Workplace : Hybrid, with a beautiful office in Neuchâtel

Starting date : asap

Why apply ? Ready to shake things up and join a team that’s all about innovation and fun?

We’re on the lookout for someone like YOU to help us make waves in the crypto world. If you’re excited to be part of something fresh, fast-paced, and future-focused, let’s chat!

Ready to join us? Send your CV and let’s build the future of finance together!