Community Manager Jobs at Penumbra Labs

Technical Community Manager

Penumbra Labs is known for building in public and creating a welcoming but high-level space to contribute and engage in this process. The Penumbra community is small but growing quickly. As the scope of our testnets expand, we expect there to be a much larger audience that would like to engage with Penumbra on Discord, Twitter, and other channels. We need a Technical Community Manager to help with user and validator relations and community management to help maintain the excellent level of interactions we’ve had to date.

Responsibilities

• Support testnet users and validators to onboard onto Penumbra
• Help troubleshoot technical and other issues as needed with patience and grace
• Develop and enact community policies with stakeholders to create high quality, high signal-to-noise community
• Maintain FAQs & help write documentation and blogposts
• Work to expand community to new audiences (e.g. language-specific communities)

Qualifications

• Excellent verbal and written English communication
• Demonstrated experience with running high-volume Discord servers
• Ability to structure and facilitate virtual spaces and meetings
• Enthusiasm and knowledge of privacy-preserving, cryptographic technologies
• Familiarity with cryptocurrencies and insight into ecosystem and industry trends
• Proficiency with command line tools
• Participation in other blockchain network testnets
• Ability to gather user, validator, and developer feedback to help inform requirements gathering for Penumbra software development

Bonus

• Experience with open source software projects and communities
• Experience running a validator for a Cosmos-based chain or other proof-of-stake chain
• Familiarity with Discord insights and other analytics tools
• Ability to write and modify simple discord bots
• Ability and desire to lean into developer relations and/or social media management in the future
• Other language proficiencies (particularly seeking Russian, Ukrainian, and Chinese proficiency)

Benefits

This is a part-time/contract role with the possibility of conversion to full-time as the scope of the role evolves.