Stash Jobs

Want to help everyday Americans build wealth? Financial inequality is increasing and too many people are getting left behind. At Stash, we believe in the power of simplifying investing, making it easy and affordable for everyday Americans to build wealth and achieve their financial goals.
We’re one of the fastest growing fintechs in the U.S. and have had another record-breaking year. In 2021 we almost doubled our headcount and valuation. Our personal finance app makes investing easy and affordable; this year 6 million customers set aside more than $3 billion with Stash.
Prioritizing People is one of our core values and has been key to a healthy work-life balance and a great sense of fulfillment and inclusion. We employ a true people first - hybrid model. Live and work where you feel the most productive, whether that is in your home, in an office, or a combination of both. Anywhere in the US or UK.
Let’s solve complex problems and tackle wealth inequality.
You will play a critical part in assisting our customers who need it most and in the overall success of our customer operations team. If you're a self-starter with a desire to join a growing company in a brokerage or customer service related role Stash is looking for you!
What You’ll Do

• Handle brokerage related escalated customer situations (issues with trades, prices, etc.) with a focus on customer communication and satisfaction utilizing both email and phone methods of contact
• Collect examples of less than satisfactory customer contacts from our call center agents and respond to customer to alleviate the situation
• Assisting with coaching our customer service agents to improve their knowledge of how to handle brokerage related customer contacts
• Process sending paper checks to customers in need daily
• Work with our Brokerage/Trading department to review and resolve escalated situations vet the requests from the brokerage team for accuracy, detail and necessity and communicate updates and resolutions with the customer involved

What We’re Looking For

• 2-3 years of customer service experience
• Prior use of customer messaging system (ie. Zendesk)
• Outstanding spoken and written communication skills
• Knowledge of brokerage operations & stock/crypto trading a plus
• Technology-driven with a focus on the application of operational procedures and automation

At Stash it is our mission to help everyday Americans invest and build wealth. That includes people of all races, genders, and abilities, so it is important to us to acknowledge and address the issues of inequality in financial services head on.
Diversity and inclusion are essential to living our values, promoting innovation, and building the best products. Our success is directly related to our employees and we believe that our team should reflect the diversity of the customers that we serve. As an Equal Opportunity Employer, Stash is committed to building an inclusive environment for people of all backgrounds.
If you require any reasonable accommodations to make your application process more accessible please reach out to [email protected].
Invest In Yourself

• Equity & Stash Accounts [Invest, Retire, Custodial, Bank]
• Flexible PTO
• Learning & Development Fund
• Work from Home Stipends
• Parental Leave [Primary & Secondary]

Recognition

• BuiltIn’s Best Places to Work (2019, 2020, 2021)
• Forbes Fintech 50 (2019, 2020, 2021)
• Best Digital Bank, Finovate Awards (2020)
• Tearsheet Challenge Awards, Best Banking Card Product - Stock-Back® Card, 2020
• LendIt Fintech Innovator of the Year (2019 & 2020)
• No recruiters, please**