Customer Support Jobs at Tonkeeper

Tonkeeper is revolutionizing digital wallets for nomads, aiming for a crypto-based economy with TON as the cornerstone. Our innovative team is focused on robust product and engineering development. We're on a mission to make Tonkeeper the number one wallet for digital nomads. For those of us who engage in intellectual work, cherish freedom, and travel a lot. Our team has excellent product and engineering brains, but we lack a Customer Support Specialist.

Key Responsibilities:

• Respond to customer inquiries via email and a helpdesk chat in a professional and timely manner.
• Analyze and assess customer situations to provide accurate solutions.
• Document and escalate complex issues to the appropriate internal teams.
• Prepare detailed reports on customer feedback and recurring issues for the development team.
• Collaborate with team members to improve the overall customer experience.
• Maintain up-to-date knowledge base of company products.

Requirements:

• Intermediate proficiency in written English.
• Proven experience in a customer support role.
• Excellent problem-solving skills and attention to detail.
• Strong interpersonal and communication skills.
• A knowledge of blockchain technology, specifically the TON blockchain, is an advantage.
• Ability to work independently and as part of a team in a fast-paced environment.

Motivation

• Salary: 800 USDT/month, paid to a wallet
• Annual bonuses
• Flexible schedule, remote work, annual meetings a few times a year

Vacation: 4 weeks accumulated over the year, plus 7 days off per year.

Health Insurance: Quarterly bonus of $150 for insurance at the employee's discretion. Two weeks of fully paid sick leave per year.