Analog is hiring a

Web3 Experience Manager

Analog is building a true Layer-0 blockchain network that ushers in the omnichain future, secured with the Proof-of-Time consensus mechanism.

Backed by world-class investors, our vision is to facilitate the seamless communication of time data (events) between decentralized applications across different chains.

About the Role

• Collaborate with the marketing team to train managers and moderators, ensuring a superior experience for Analog users. 
• Respond promptly to community inquiries and automate Support team processes.
• Establish SOPs for the Community Marketing team to efficiently and positively address user queries.
• Utilize your customer support expertise and enthusiasm for Analog's products to manage inquiries and requests.
• Develop processes, tools, and materials for a rewarding user onboarding and support experience.
• Assist in crafting the user onboarding process for Analog, suggesting strategies for consistent user satisfaction and proactive issue resolution.
• Deepen your understanding of serving Analog's users across various experience portfolios, gaining insights into each community's unique characteristics, anticipating needs, and exceeding expectations.
• Enhance Support team documentation and processes through insights from user interactions across the Analog portfolio.
• Utilize your expertise in serving users in the crypto and financial sectors to provide exceptional service, actively incorporating user feedback into Analog's growth.

About You

• 3-5 years of customer support experience in fintech, blockchain, gaming, or related fields.
• 1+ years of people management experience.
• Have a background in digital/social media marketing that goes hand-in-hand with a good understanding of blockchain technology.
• Available for flexible hours to ensure uninterrupted user support.
• Proficient in industry-standard tools such as Zendesk.
• Fluent in the English language, with effective communication skills and keen attention to detail.
• Possess the capacity to incorporate feedback from Analog leadership, as well as a collaborative cross-functional approach for integrating user feedback.
• Skilled in building relationships for impactful programs.
• Have capable leadership abilities within a cooperative team environment, with strong analytical and problem-solving capabilities.
• Have a positive and proactive demeanour and be able to thrive in a fast-paced, growth-oriented setting.
• Relevant experience within a global high-tech enterprise is desirable, along with a passion for the realm of cryptocurrencies and a cross-cultural mindset.