Empower the Individual Through Crypto
Gemini is a crypto exchange and custodian that allows customers to buy, sell, store, and earn more than 30 cryptocurrencies like bitcoin, bitcoin cash, ether, litecoin, and Zcash. Gemini is a New York trust company that is subject to the capital reserve requirements, cybersecurity requirements, and banking compliance standards set forth by the New York State Department of Financial Services and the New York Banking Law. Gemini was founded in 2014 by twin brothers Cameron and Tyler Winklevoss to empower the individual through crypto.
Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we want to help you buy, sell, and store your bitcoin and cryptocurrency. Crypto is not just a technology, it's a movement.
At Gemini, our mission is to empower the individual and that includes giving our employees flexibility of choice â our Office Optional Policy allows employees to choose to work from one of our physical locations or from home.
The Department:Platform
Our Platform Organizationâs purpose is to enable Gemini to scale effectively and empower our engineering teams to focus on building innovative financial products and experiences for individuals around the world. Within Platform the Enterprise Engineering team is responsible for managing the internal corporate technology powering Geminiâs offices and astronauts - employee hardware and software, as well as our physical locations around the world.
The Role: Associate Enterprise Infrastructure Engineer
As an Associate Enterprise Infrastructure Engineer, you will join a global support organization responsible for providing technical support for all end-user technologies, to all our employees. We are looking for a front-end support professional to provide timely and valuable technical assistance on IT systems across a large and diverse pool of technology services. The project side of this position is also exciting as you will be able to contribute on a wide variety of hardware, network, and software systems, as well as optimization, and implementation initiatives, all of which will keep you on a constant learning loop.
The ideal candidate will thrive in the fast-paced setting of a growing start-up and enjoy the variety of work that this position offers. You need to be proactive and customer focused. You will answer queries on technical issues and offer assistance to resolve them. You will troubleshoot, configure, and deploy a range of devices (for example, our Macbooks and Chromebooks) and conduct other daily support activities aimed to help and enhance our user communityâs productivity. You are expected to perform timely and quality resolution to issues and record them in our ticketing system, while always providing an optimal customer services experience with every interaction.
Responsibilities:
- Provide quality and fast resolution to service and incident requests submitted to our support center via our ticketing system and Slack.
- Consistently document all information related to service and incident requests to ensure all.
- interactions with customers and peers are learnt from, improving team performance as we optimize our processes.
- Provide user account management and administration via Google, Active Directory, and OKTA.
- Support the stack of productivity tools and SaaS solutions powering the success of our users. G Suite Office 365, Slack, others.
- Troubleshoot A/V issues with connected room systems, Google Chrome boxes, Apple TVs, and other A/V hardware.
- Assist the user community with the installation and configuration of IT equipment such as Mac, Chrome, and other peripherals.
- Establish and maintain effective working relationships by working cooperatively with others to perform preventive maintenance, repairs, upgrades and implementation to always improve and innovate on the technology platform that makes Gemini tick.
- Assist with training for new and existing users regarding existing and new technologies.
Minimum Qualifications:
- Associate degree in a technical field or 1-2 years of experience working as a support professional in the end user space.
- A minimum of one yearsâ experience in supporting macOS.
- Understanding of Google Workspace management and products.
- Experience with handling A/V equipment.
- Basic understanding of networking principles including TCP/IP, DNS, DHCP, Wi-Fi.
- Proficiency in dealing with a variety of computer systems/applications required.
- Detail-oriented and able to manage multiple priorities.
- Ability to work well in a team environment.
- Excellent verbal, written and analytical skills.
- Strong diagnostic, problem solving and communication skills.
- Proactive self-starter, with minimum guidance or management required.
- Experience troubleshooting printers, monitors, laptops, and other traditional corporate IT equipment.
- Must be eager to be hands-on, learning new technologies, and identifying how to improve them.
Preferred Qualifications:
- Experience with JAMF or a similar MDM tool.
- Experience with a ticketing queue, JIRA knowledge.
- Experience in a startup, fintech or finance support.
- Competitive starting salary
- A discretionary annual bonus
- Long-term incentive in the form of a new hire equity grant
- Comprehensive health plans
- 401K with company matching
- Annual Learning & Development stipend
- Paid Parental Leave
- Flexible time off
Salary Range: The base salary range for this role is between $66,000 - $84,000 in New York City, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidateâs compensation, we consider a number of factors including skillset, experience, job scope, and current market data.
At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.
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