Crypto.com is hiring a

Web3 Consumer Protection Officer, U.S. & Canada

Crypto.com was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data, and identity. With over 10 million users on its platform today, Crypto.com provides a powerful alternative to traditional financial services, turning its vision of "cryptocurrency in every wallet" into reality, one customer at a time. Crypto.com is built on a solid foundation of security, privacy and compliance and is the first cryptocurrency company in the world to have CCSS Level 3, ISO27001:2013 and PCI:DSS 3.2.1, Level 1 compliance. Crypto.com is headquartered in Hong Kong with almost 3000 employees worldwide team located in offices in Hong Kong, Shenzhen, Singapore, Bulgaria, Malta, UK and Miami, Florida.

For more information, please visit www.crypto.com/us.

About the role:

We are hiring a highly motivated Consumer Protection Officer to help advance our U.S. and Canadian consumer compliance program to a best in class program. This is a highly visible role with valuable and meaningful work. You will independently lead the efforts to strengthen our program and controls and provide effective solutions to support the fast-paced growth within U.S. and Canadian markets.

Responsibilities:

• Develop a deep understanding of our products and services to execute on enhancements that drive local regulatory requirements
• Work directly with our Customer Support, Complaints, Risk, and Product teams to support ongoing efforts to support our customers
• Understand applicable U.S. and Canadian AML and consumer protection regulations and partner with internal and external stakeholders to drive compliant solutions
• Lead cross-regional and cross-functional project teams and stakeholders of all levels
• Represent your team in communication with cross-functional departments
• Assist business/process owners to strengthen their controls and adopt processes that will continue to grow the business in a compliant manner

• Manage a fast-moving environment, including developing and implementing an operating model to optimize compliance globally
• Assist in maintaining relationships with key regulators and examiners to identify and influence consumer protection
• Stay current of latest industry trends and updates to consumer protection regulations that impact the regulatory environment
• Effectively manage change and promote the consumer compliance culture, where all team member share accountability
• Focus on quality and timely complaints responses, including regulatory complaints

• 5+ years of compliance management, business analysis or consulting experience with exposure to banking, payment companies and/or FinTech startups
• Experience in consumer protection, specifically, UDAAP, and CFPB’s consumer protection regulations
• Excellent written and verbal communication skills with an ability to synthesize complex concepts
• Self-starter, hands on and able to work with minimal supervision
• Experience working in a fast-paced environment, and being a self-starter
• Ability to learn and adapt quickly in a demanding startup environment
• Be able to prioritize responsibilities and follow up in a timely fashion
• Demonstrate ability to deliver results in a cross -functional, global organization
• Be able to work collaboratively and constructively in a team environment
• Strategic thinker, data driven and analytical in approach to problem solving, thinking of ways to optimize and streamline business outcomes
• Effective communication skillset with all levels of management in an organized and professional manner
• Working knowledge of consumer compliance and risk management frameworks within a crypto company
• Bachelor’s Degree

• Attractive compensation package: Base Salary + Crypto Bonuses + RSU

• Working in a cutting-edge field of Fintech.
• Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
• You get to work in a very dynamic environment and be part of an international team

Apply Now: