Bitcoin Depot is hiring a

Web3 Customer Insights Manager

Customer Insights Manager

Bitcoin Depot (bitcoindepot.com) is the world’s leading and fastest growing cryptocurrency ATM network. Based in Atlanta, GA, our business and our teams are rapidly expanding, and we are looking for a Customer Insights Manager to join our dynamic Marketing team and help us Bring Crypto to the Masses™.

The Customer Insights Manager will report to the Sr. Integrated Communications Manager and lead understanding of our customers (people who use our kiosks for cryptocurrency transactions) and our host partners (those companies that allow our kiosk to be placed in their footprint). The successful candidate will be responsible for understand those groups, placing them is segments, owning the appropriate data and research, creating personas for the segments, determine customer lifecycles, and developing actionable insights. This person will also serve as Bitcoin Depot’s SME for these groups and help cascade their insights throughout the organization.

If you consider yourself a seasoned marketer and have an incredible work ethic, perhaps this rare opportunity is for you. But I warn you, we’re looking for all-stars, not the average.

This position will work in our Atlanta office. Working from home may also be a consideration for the right candidate.

The successful candidate must have...

• Bachelor’s degree in marketing, advertising, communications, or a related field
• 5 - 8 years of related experience in a fast pace working environment (i.e. agencies)
• Strong work ethic (a “That’s not my job.” attitude will not work at Bitcoin Depot.)

And it would be a big plus if you had any of these…

• MBA level education
• Cryptocurrency experience
• Experience with Microsoft Office, Google Suite, and Slack
• Experience managing vendor partner relationships
• Excellent writing and presentation skills

Position responsibilities:

• For Bitcoin Depot customers: through data and research, understand and segment our customers, identify personas for those segments, and identify customer lifecycles
• For Bitcoin Depot host partners: analyze data to determine audience segments, identify audience lifecycles, assist the Sales department with understanding host partners
• Serves as primary marketing customer advisor to multiple business functions on the appropriate campaign objectives and process required to support the campaign strategy
• Own the customer journeys, lifecycles, and segmentation efforts—be our SME
• Works closely with the Marketing team to integrate customer insights to cross-functional teammates
• Cascade integrated communications information throughout the Bitcoin Depot organization
• Develops and maintains strong, collaborative relationships across the organization, vendors, and industry professionals.
• Identifies trends, patterns, and correlations to develop actions with key stakeholders that will improve customer understanding
• Assist in the development of internal processes that improves Marketing output

Benefits:

• 401K Matching
• Generous PTO
• Health benefits offered with a company contribution towards premiums
• Wellness benefits
• Revenue Sharing Plan
• Casual dress environment when in office
• Monthly company celebrations
• Advancement opportunities based on results
• Weekly catered lunches
• Premium coffee and tea provided by Buckhead Beans

Bitcoin Depot is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

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