Web3 Jobs in Georgia

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Job Position Company Posted Location Salary Tags

Binance

1mo Tbilisi, Georgia

$15k - $95k

Binance

5mo Tbilisi, Georgia

Binance

5mo Tbilisi, Georgia

$60k - $174k

Bitfury

6mo Tbilisi, Georgia

$70k - $200k

Bitfury

6mo Tbilisi, Georgia

$40k - $175k

Binance

6mo Tbilisi, Georgia

$30k - $140k

Binance

8mo Tbilisi, Georgia

$45k - $140k

Bitfury

8mo Tbilisi, Georgia

$40k - $175k

Binance
$15k - $95k*
Georgia, Tbilisi

Disputes Analyst (Customer service) - (Russian/English)

Georgia, Tbilisi /
Customer Support – Customer Experience /
Full-time Onsite or Remote

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Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


Responsibilities

    • As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally
    • Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
    • Create a culture and processes which achieve the business goals and objectives with regard to the customer service
    • Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
    • Act as the Voice of the Customer across the organization
    • Identify and provide feedback through 1:1s, effective use of personal development plans, and provision of coaching & development opportunities
    • Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business
    • Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Requirements

    • Proven customer-facing experience or experience as a customer service representative
    • Added advantage for applicants with experience in finance, fraud, or risk industry
    • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
    • Exceptional written communication skills and a good listener
    • Ability to multitask, prioritize, and control time effectively
    • Knowledge of blockchain, crypto, and P2P payments is a big plus
    • Fluency in English and Russian
    • Willing to work weekends and irregular hours
    • A Binance P2P user

Working at Binance
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment and flat organisation
Great career development opportunities in a growing company
Possibility for relocation and international transfers mid-career
Competitive salary
Flexible working hours, Casual work attire

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