Alchemy is hiring a

Web3 Customer Product Engineer

Our mission is to bring blockchain to a billion people. The Alchemy Platform is a world class developer platform designed to make building on the blockchain easy. We've built leading infrastructure in the space, powering over $45 billion in transactions for tens of millions of users in 99% of countries worldwide.

The Alchemy team draws from decades of deep expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT.

Alchemy recently raised a Series C led by a16z at a $3.5B valuation, having previously raised from Coatue, Addition, Stanford University, Coinbase, the Chairman of Google, Charles Schwab, and the founders and executives of leading organizations.

Alchemy powers the top blockchain companies globally and has been featured in TechCrunch, Forbes, Bloomberg, and elsewhere.

The Opportunity

Our Customer Engineering team works closely with Alchemy's customers to ensure a great user experience to help them maximize the value they get from the platform. You will manage the relationship from the start to ensure a smooth on-boarding experience and set up customers for ongoing success. You will ensure prompt and effective resolution of questions, problems, and requests. You will use your first-hand knowledge of our customers to inform our product roadmap, working with all parts of the company to ensure our product continues to meet our customers needs.

Responsibilities

• Provide hands on technical support
• Deliver a stellar customer experience
• Work in a quickly changing environment
• Understand customer needs and how to meet unique challenges and goals
• Build and maintain ongoing relationships with complex stakeholders
• Seek product feedback and track usage/performance, driving our product roadmap
• Drive referrals from your customers
• Partner with internal teams to drive long term solutions / product development decisions
• Contribute to customer facing documentation

Requirements

• 2+ years of experience in a software development role
• Technical degree
• Strong analytical skills
• Ability to understand and troubleshoot complex technical issues
• Experience in customer or client facing role
• Strong communication skills with internal and external stakeholders
• Excellent people skills to monitor and measure customer performance
• Interest in technology, blockchain, crypto
• Experience with blockchain a large plus

Alchemy focuses on Enterprise Software, Developer APIs, Technology, Developer Tools, and Cloud Infrastructure. Their company has offices in New York City, San Francisco, and Remote. They have a small team that's between 11-50 employees. To date, Alchemy has raised $95M of funding; their latest round was closed on April 2021 at a valuation of $505M.

You can view their website at https://alchemy.com or find them on Twitter and LinkedIn.

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