OKX is hiring a

Web3 Customer Service Representative, OKX Bahamas

Who We Are

OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology.

Our platform offers spot & derivatives trading, helping traders optimize their strategy. It provides a safe, reliable, and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters.

We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop innovating and improving our customer experience.

About the Team:

This team is part of the Global Operations (G-Ops) Centre, home to specialized teams of operations experts, many with years of first-hand experience across a wide range of industries and sectors. This team supports customers globally through different channels such as live chat,
emails, tickets, social media, and many more. We work closely with all our key stakeholders, such as Marketing, Finance, and Payment Operations, to successfully launch various global products while understanding the associated risks and management strategies for business growth.

About the Opportunity:

The successful candidate will think big about the future of FinTech (Crypto, Blockchain, etc.) and how you can bring more remarkable customer experience through the system & applications used by ensuring systems & tools used are operating at optimum level. You’ll continuously lookout for any other areas for improvement and engagement with stakeholders.

You will possess the ability and willingness to balance the business requests and priorities while being able to articulate the rationale behind decisions.

At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on the fly. You must also have strong prioritization skills and a willingness to roll up one's sleeves to get the job done.

What You’ll Be Doing:

• Attending to all inquiries/issues from customers through multiple channels such as email, live chat, social media, and voice.
• Learn, understand and maintain a working knowledge of company products to effectively communicate with customers.
• Escalate any queries or unresolved issues to the next level/team lead and as advised by the operations management, which cannot complete within the agreed procedures.

What We Look For In You:

• Bachelor’s degree in IT, Finance, or any equivalent
• Minimum 1-year & above of working experience in customer service. Preferred with Fintech/Blockchain/Cryptocurrency industry.
• Excellent command of spoken and written English. Bi/Multi-lingual would be a plus.
• Ability to work independently in a fast-paced environment.
• Ability to work in a cross-functional environment and to lead complex operational initiatives
• Enthusiastic in new technologies, especially in blockchain/cryptocurrency, with a strong desire to adopt technologies to improve organization effectiveness & business processes.
• Experience working with teams across global offices and different time zones.
• Flexible to work in shifts.
• Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
• Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.
• Excellent time management: ability to multi-task to solve issue for Customers, while managing time.
• Quick learner: ability to ramp up quickly and act on feedback constructively.

Nice to Haves:

• Knowledge in using CRM tools, such as Zendesk.
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like Google Authentication.

Apply Now: