CoinFlip is hiring a

Web3 Director, International Operations

CoinFlip is a leading fintech company powered by cryptocurrency. Believing everyone deserves to participate in the new digital economy, the company operates one of the world’s largest networks of cryptocurrency ATMs — with over 4,000 active kiosks — as well as an over-the-counter trading desk. In 2022, CoinFlip became an international company by expanding into Canada, and launched CoinFlip Ventures, a new initiative designed to support start-up companies. 

CoinFlip placed No. 60 on the 2021 Inc. 5000 list of the nation’s fastest-growing private companies. CoinFlip was also named the 2021 and 2022 #1 fastest-growing company in Chicago by Crain’s Business. 

As our growth trajectory continues, we’re looking to quickly expand all of our teams. It’s an exciting time to join CoinFlip as we’re pursuing additional business lines and continued international expansion to further cement us as a leading financial technology company. 

The Director of International Operations primary responsibility is to manage the global Operations and ensure efficient cross functional support. They will be responsible for influencing global and country-level departmental strategy, as well as managing the daily operations by anticipating, guiding development of, and implementing required systems, procedures, and programs to consistently meet CoinFlip’s standards. This leader will also be critical in the roll-out of new product offerings to various countries. Backgrounds in technology, product, project management, Lean, Six Sigma and operations will all be important for this roll. We seek an individual prepared to roll up their sleeves, while also understanding the importance of establishing scalable processes.

Responsibilities:

• Oversee daily operational activity of operations processes and staff globally
• Work collaboratively with Sales, Operations, Product and Technology teams to define and execute a scalable repeatable global process maximizing the effectiveness of both our business processes and supporting systems
• Identify training needs within the team; coordinate and monitor cross- training efforts within the team to ensure members are knowledgeable in all technical areas
• Facilitate communication within the team and other functional groups regarding best practices and process improvements
• Maintain awareness and communicate new corporate initiatives that impact business operations
• Collaborate with other department leaders to improve inefficiencies in processes
• Evaluate current procedures and practices for accomplishing department objectives and develop and implement improved procedures and practices to provide value-added customer service
• Other duties as assigned

Qualifications:

• Bachelor’s degree in accounting, business or engineering
• A minimum of 10 years of experience in operations, preference with international and cross-functional team management
• Strong management of global direct and indirect staff and projects required
• Ability to interact effectively with senior business managers
• Possess a sense of urgency, strong organizational and analytical skills
• Demonstrated ability and experience in a detail-oriented position
• Ability and willingness to perform in fast paced, rapidly changing environment

Nice to Have:

• Experience working for a rapidly growing startup, and managing change  
• Experience in financial services, fintech and/or crypto 

Working at CoinFlip means collaborating with experienced and innovative leaders who share a clear vision and a track record of success. We offer a collaborative and positive working environment where we encourage employees to balance productivity with time to recharge. Compensation is above and beyond a typical “startup” — we offer competitive salaries, performance-based incentives, and competitive benefits for full-time employees.

CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted. 

By applying to this role, you give express consent to CoinFlip to send you informational text (SMS) messages regarding this role and the application process. You can cancel the SMS service at any time by replying "STOP" to the text message you received. If at any time you forget what keywords are supported, just reply "HELP." Message and data rates apply. If you require a special accommodation, please let us know and we’ll work with you to meet your needs.