Consensys is hiring a

Web3 Help-Desk Agent (Part-Time Weekend Work Friday-Saturday-Sunday)

About ConsenSys 

ConsenSys is a blockchain software technology company focused on building infrastructure, tools, and products for Institutions, Enterprises, developers and customers. Our mission is to drive adoption of the decentralized world wide web (Web3) and the Ethereum ecosystem, the only current candidate to be the automatic, objective trust foundation and base settlement layer for the planet. If you are someone that thrives in a fast-paced environment where being self-directed, determined, and resilient are a requirement, we would love for you to join us. 

About Customer Success at ConsenSys 

Our vision is to Bridge the paradigm shift between our customers and Web 3.0. The Customer Success team ensures that our customers are successful with the ConsenSys products they use.

About the role 

The Help Desk team acts as a first point of contact for customers, their task is to handle customer questions and issues and solve the majority of problems users may have.

As a Helpdesk Agent you will be providing conversation (chat) support to customers of MetaMask and additional ConsenSys products.

We are seeking a detail-oriented, thorough and organized candidate to join our growing team. You’ll need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team. 

Responsibilities will include

• Provide weekend cover (Friday, Saturday and Sunday) during European hours to customers
• Handle multiple customer conversations at the same time, following agreed procedures
• Research questions using available information resources and advise customers on appropriate action
• Elevate complex technical issues to our Technical Support teams

Minimum Requirements

• Excellent communication skills (writing and speaking) in English 
• Ability to do regular weekend work (Friday + Saturday + Sunday) 
• Understanding of Ethereum and the blockchain ecosystem 
• Enthusiasm for continual learning and interest in technology
• Friendly and helpful attitude; good interpersonal skills and ability to work well with others.

Preferred Qualifications 

• Student, Bachelor's degree in a technical university, or prior experience in a technical service desk role

Perks of being part of a unique organization like ConsenSys:

• The forefront of a revolution. At ConsenSys we fundamentally believe that the next generation of technologies presents the opportunity to create a more just and equitable society.
• A dynamic startup environment. ConsenSys is a thought leader in the blockchain space and we are absorbing a significant portion of the mindshare. This is both exciting and challenging, as we learn to scale our organization while adhering to the principles of decentralization. 
• Continuous learning. You’ll be constantly exposed to new languages, frameworks, and ideas from your peers and as you work on different projects -- challenging you to stay at the top of your game.

Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.

ConsenSys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. ConsenSys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found here.