Albert Bow is hiring a

Web3 Head of VIP Engagement

Head of VIP Engagement | Digital Assets | New York, hybrid | $135,000 +15% bonus

I’m working with a well-established player in the digital asset space who are building out their next phase of customer strategy. They’re looking for a Head of VIP Engagement to lead how they support and grow relationships with their most high-value users.

This team is solving some of the trickiest challenges in Web3, creating a smooth and secure way for users to access and move value across a wide range of digital assets. Their platform already supports a significant and growing global user base, with robust infrastructure powering deep liquidity and seamless asset conversion.

Key responsibilities:

• Lead the overall approach to VIP engagement, with a focus on increasing usage, improving loyalty, and driving revenue from top-tier users
• Develop and oversee tailored strategies to enhance lifetime value through personalised product recommendations, upsells, and retention efforts
• Manage and support a small team of account managers, ensuring targets are hit and customers receive an exceptional level of service
• Launch and oversee VIP-specific programmes such as referrals, early product access, and exclusive online or in-person events
• Leverage customer insights and behavioural data to fine-tune outreach and ensure high engagement across the portfolio
• Report on progress and performance to senior stakeholders, with clear insights on customer health, growth, and churn metrics

What you’ll need:

• Strong background in customer success, account management or commercial roles where you've worked with high-value customers
• Experience in fintech, digital platforms or crypto
• Confident leading teams and driving performance through clear targets and coaching
• Analytical mindset and comfortable using data to shape strategy and decision-making
• Excellent written and verbal communication skills in English

If this interests you apply with a CV!!

Thanks,

Chloe

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