Crypto Finance AG is hiring a

Web3 Client Support / Onboarding Specialist

Crypto Finance Group, part of Deutsche Börse Group, provides professional digital asset solutions to institutional clients. The Group comprises Crypto Finance AG, regulated by FINMA in Switzerland, offering trading, custody, and wallet services, as well as Crypto Finance (Deutschland) GmbH, regulated by BaFin in Germany, offering trading and custody services. As of 25 January 2025, Crypto Finance secured a MiCAR license for the European market as one of the first providers in the EU. Crypto Finance AG is a SIX-approved crypto custodian for ETP issuers. For further information, please visit: About us - Crypto Finance

We are seeking a proactive and detail-oriented junior professional to join our Account Management team as a Client Support / Onboarding Specialist. This role is ideal for someone with initial experience in client onboarding, compliance, or relationship management—particularly within financial services or digital assets—and a strong desire to learn and grow in a fast-paced, innovative environment. The starting date is asap at our office on the 24th floor of the Prime Tower in Zurich.

Responsibilities

• Support client onboarding by reviewing documentation and ensuring data accuracy.

• Assist with transaction monitoring, wallet checks, and client screenings using internal tools.
• Collaborate with internal teams to ensure smooth onboarding and service delivery.
• Provide high-quality support to clients and help strengthen relationships to identify growth opportunities.
• Conduct periodic client reviews to assess relationship health and potential risks.
• Grow into full responsibility for a client portfolio, becoming the primary point of contact over time.

• Bachelor’s degree in business, finance, or a related field—alternatively a completed banking apprenticeship combined with several years of relevant professional experience
• 1–2 years of experience in relationship management, client onboarding, or compliance related functions
• Interest in digital assets, fintech, or financial services
• Strong attention to detail and a proactive, solution-oriented mindset
• Excellent communication skills and a client-centric attitude
• Strong problem-solving skills and the ability to work both independently and collaboratively
• Fluent in English; German or other languages are a plus

• Be part of an international, fast-paced blockchain and fintech team led by experienced professionals
• Opportunity to travel and attend leading events
• Shape the future of finance while working at the cutting edge of B2B digital asset solutions
• Contribute to a collaborative, entrepreneurial culture with flat hierarchies
• Take on meaningful responsibility with room for learning and professional growth
• Gain deep industry insights and make a tangible impact
• Join regular company-wide meetings, knowledge-sharing sessions, and team events
• Enjoy a modern and central workplace in Zurich with top-tier infrastructure

Our culture

At the heart of our company, we prioritize:

• Innovation and Continuous Learning
• Collaboration and Knowledge Sharing
• Entrepreneurial Spirit and Flat Hierarchies
• Values such as Excellence, Delivery, Ownership, Passion, and Unity

Please note:

We do not accept CVs from recruiting or staffing agencies.

Due to the Swiss labor legislation, we can only accept applicants who have the right to work in Switzerland (are in possession of a Swiss work permit or are EU/EFTA citizens). All other applications will not be considered.

If this is the position for you, and you have a Swiss work permit and/or EU citizenship, please send us your complete application, incl. cover letter, CV, and references.

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