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Web3 Institutional Client Services (LATAM - 12 Month Contract)

Location: Latin America

Institutional Client Services (LATAM - 12 Month Contract)

Brazil, Sao Paulo / Latin America / Mexico, Mexico City / Colombia, Bogota
Customer Support – Customer Experience /
Remote

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About Binance VIP & Institutional Team 

Built by the world's largest digital asset exchange by trading volume, Binance VIP and Institutional offers access to digital asset solutions for VIP clients and institutions. We work closely with a wide range of market participants, including individual traders, high-frequency trading (HFT) and proprietary trading firms, hedge funds, asset managers and family offices, market makers and brokers, investment banks, corporations, fintech firms, and more. Join us to be part of a team that provides top-tier services to the most influential players in the crypto industry.

Responsibilities

*Please note, this is a 12 month contract role 

  • Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products

  • Provide dedicated and prompt support to our institutional and VIP customers via different communication channels

  • Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API

  • Being the first line support for all account and system related issuesServe as the representative of VIP customers to internal teams including account, finance, risk and products

  • Collect customer feedback and manage projects to realise the product change requirements

  • Provide system and product updates to customers to ensure they are aware of all the major changes in time

Requirements

  • Minimum of 3 years of relevant experience in a client/trading desk support role in financial services

  • Solid understanding of trading platforms and exchange, including knowledge of trading orders and execution processes

  • Playing a client manager role and able to support client’s growth and business developmentUnderstanding of crypto derivative trading products

  • Outstanding problem solving skills with the ability to resolve issues under high pressure

  • Excellent communication skills to facilitate cross departmental communication

  • Able to participate in an on-call rotation, as required by the business

  • English is mandatory to coordinate with overseas partners and stakeholders

  • Hands-on experience in API trading is a strong plus

  • Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus

  • Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Location: Latin America

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