Okcoin is hiring a

Web3 Learning Development Manager

About the Opportunity

The Learning & Development (L&D) and Quality Assurance (QA) Manager will provide program design and curriculum development, leading and coaching training and QA team members. In this role, you will design and enhance a program to efficiently onboard new hires, provide continuous learning and development to our existing teams, and ensure the quality of our work adheres to established guidelines and standards. You will make onboarding an invigorating experience by developing a curriculum and running impactful training sessions. You will work cross-functionally to monitor effectiveness, create improvement strategies, and define and drive critical metrics while developing and implementing long-term strategies.

At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on the fly. You must also have strong prioritization skills and a willingness to roll up one's sleeves to get the job done. Most importantly, you’ll drive results and significantly support the growth and adoption of clients’ products, features, and services.

This position will start remotely, once the situation allows we will return to the office.

What You’ll Be Doing:

• Oversee the development and delivery of the L&D and QA program to include onboarding, skills refreshers, new product features, and ongoing service training; quality assurance and feedback strategy
• Determine L&D needs by analyzing quality-impacting issues and creating a plan of action to drive improvement
• Collaborate with an instructional designer and Operational Excellence (OpEx) Team in all phases of instructional design, and drive and own this process.
• Facilitate learning and development via multiple vehicles, including instructor-led training, Team Leader-led learning, self-study, blended learning, embedded learning, and e-learning.
• Select and design training modalities to meet individual-use cases.
• Own the reporting and communication of training performance metrics and ROI to all the relevant stakeholders.
• Facilitate training to other core business partners.

What We Look For In You:

• 6+ year’s experience in Learning & Development and Quality Assurance strategy development and management of training teams
• 3+ years of Instructional design experience and expertise
• Prior experience in product training and facilitation preferred
• Experience conducting a training needs analysis with the implementation of the complete training cycle: identify, design, delivery, evaluation
• Excellent verbal and written communication skills
• Experience implementing a wide range of change management and process improvement activities
• Ability to develop and implement learning goals and a plan of action based on broader organizational objectives and strategy
• Experience adapting to evolving products and technology in a fast-paced environment

Nice to Haves:

• Managed L&D and QA Team within a Contact Center environment
• You are either already or are eager to become an expert in the blockchain and cryptocurrency landscape and understand how speculators, traders, digital asset exchanges, blockchain money services businesses, and financial institutions operate.
• Familiarity with product management processes and tools
• Experience working with teams across offices and time zones.

Highlights of Perks and Benefits:

• Market competitive total compensation package
• 100% company paid individual medical, dental, & vision insurance coverage
• Training & Development Reimbursement
• PTO, company paid holidays, and flexible hours
• UberEats Program credits given weekly to fuel our team
• Parental Leave, up to 16 weeks PTO for Maternity & Paternity
• Employee Referral Bonus Program paid in Bitcoin!
• Company Donation Match annually for each employee

Okcoin Statement:

Okcoin is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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