Crypto.com is hiring a

Web3 Product Operations Associate

About the Company

Crypto.com was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data and identity. With over 5 million users on its platform today, Crypto.com provides a powerful alternative to traditional financial services through the Crypto.com App, the Crypto.com Card, the Crypto.com Exchange and Crypto.com DeFi Wallet, turning its vision of "cryptocurrency in every wallet" into reality, one customer at a time.

Crypto.com is built on a solid foundation of security, privacy and compliance and is the first cryptocurrency company in the world to have ISO27001:2013 and PCI:DSS 3.2.1, Level 1 compliance. Crypto.com is headquartered in Singapore with a 3,000+ strong team.

For more information, please visit www.crypto.com.

About the Role

We are looking for a Product Operations Associate to coordinate Crypto.com product offerings and requests from stakeholders. This is a great entry level position for someone to learn operation and project coordination in running one of the largest finance apps in the world. You will be working closely with cross-functional teams to improve operational excellence and build the easiest App for users to buy/sell/store and spend Cryptocurrencies.

As the number 1 most downloaded Crypto app in many markets globally, your work here will impact millions of users immediately. The product operations team will be the key to ensuring the success of delivering high-quality product offerings across all our platforms.

As a hyper growth company, we are looking for people who take ownership and embrace changes as the organization evolves.

Responsibilities

• Coordinate release of diverse Crypto.com product offerings
• Collaborate closely with different stakeholders to gather all requirements for release execution
• Identify blockers and bottlenecks of existing operational processes and recommend solutions
• Drive and implement improvements to existing workflows and tools to enhance release efficiency across all products
• Coordinate with cross functional teams to prioritize and spec out product issues
• Manage release timeline that meets management and team expectations
• Develop SOP to ensure quality product delivery
• Review escalated issues from customer service and follow up with appropriate stakeholders

• Ability to collaborate well with people at all levels
• Determined to troubleshoot problems and strong motivation to drive positive changes
• Willingness to uptake new challenges and eager to learn
• Excellent interpersonal, communication, organization and prioritization skills
• Familiar with spreadsheets and basic data tracking tools
• An analytical and data-driven work >
• At least 1-2 years of administrative/operations/project coordination experience or equivalent. We are looking for candidates at multiple seniority levels

• We offer an attractive compensation package working in a cutting-edge field of Fintech.
• Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
• You get to work in a very dynamic environment and be part of an international team
• You will get to have involvement in developing a brand new product from scratch alongside with a talented team

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