Okcoin is hiring a
Web3 Senior Manager, Risk Operations

Location: Dublin, Dublin, Ireland

Who We Are

Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 20 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone.

Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, Malta, Miami, Singapore, Japan, but we believe in you working wherever you work best.

About the Team:

This team is part of the Global Customer Service function, where it is at the heart of managing and balancing risk and reward for our global platform. We work closely with all our key stakeholders, such as Compliance, Product, Customer Service, Marketing, Finance, and Payment Operations to successfully launch various global products while understanding the associated risks and management strategies for business growth.

About the Opportunity

The successful candidate will have fraud & risk experience in a global environment, with proven track record of managing fraud risk operational teams. You’ll own the establishment of the fraud risk team in Dublin, including recruitment, establishing fraud processes, policies, and procedures/guidelines.

At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on-the-fly. You must also have strong prioritisation skills and willingness to roll up one's sleeves to get the job done. Most importantly, you’ll drive results and significantly support the growth and adoption of our products and features while building the fraud risk culture and risk management strategies.

What You’ll Be Doing:

  • Create the strategy to continuously build and mature our fraud risk operation team. Manage the day-to-day operational and capacity needs, while handling and supporting escalation.
  • Create and maintain new and existing risk and fraud policies, procedures, and processes to support new and existing products and services.
  • Create and implement a risk operational excellence program and culture supporting our customer servicing to align customer experience with our risk policies, processes, and procedures.
  • Work closely with key partners and stakeholders to educate and influence the company regarding fraud risk management on our platform.
  • Manage a team of fraud risk representatives globally

What We Look For In You:

  • BA/BS degree
  • 8+ years of leadership experience in fraud risk management with a track record of being strategic, analytical, and operational execution oriented.
  • Proven track record of designing and implementing fraud risk operational strategies for optimisation and efficiency.
  • Strong capabilities and experience in driving fraud risk analytics to enable business growth while balancing risk and rewards.
  • Ability to work collaboratively with a broad range of business functions, with an emphasis on key business partners and senior management.
  • Ability to thrive in a fast-paced, dynamic environment, with the abilities to adopt a roll up your sleeves and just do it mindset and mentality.
  • Natural coach, mentor, and leader with commitment to supporting team growth by adopting an effective servant leadership approach with employee engagement strategies.

Nice to Haves:

  • You either are already or are eager to become an expert in the blockchain and cryptocurrency landscape and will understand how speculators, traders, digital asset exchanges, blockchain money services businesses and financial institutions operate.
  • Experience working in a disruptive technology, successfully launching products, ideally, within FinTech, eCommerce, SaaS, AdTech, or Digital Wallet business experience
  • Familiarity with product management processes and tools
  • MBA preferred, but not required
  • Fraud Risk Certification (CIPFA) is preferred

OKCoin is committed to equal employment opportunities regardless of race, colour, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status.

Apply Now:

This job is closed

Location: Dublin, Dublin, Ireland

This job is closed


Receive similar jobs:

Cover Letter / AI Interview