Braintrust is hiring a

Web3 Staff/Principal Engineer- ServiceHub [Remote]

• JOB TYPE: Freelance, Contract Position (no agencies/C2C - see notes below)
• LOCATION: Remote - United States only
• HOURLY RANGE: Our client is looking to pay $120 - $150/h
• ESTIMATED DURATION: 40h/week - long-term, ongoing project

THE OPPORTUNITY

Service Hub is a decoupled, microservice frontend platform powering the single-screen workspace that brings together the many tools Sales & Service Consultants (SSCs) need to focus on delivering best CT experience.

Service Hub is likely the largest tech change we have attempted to introduce to our SSC population in the past 4+ years, and the platform is being built to maximize potential of digital channels (SMS, Chat etc.), unlock omni-channel switching, improve SSC experience and simplify/automate tasks.

As the Staff Engineer you will be responsible for architecture, execution and evolution of this platform. Your work will impact thousands of SSCs, and in turn, millions of customers. As a result, you will have a tremendous opportunity to impact the bottomline of the business. You will have the opportunity to dive deep into the technical details of the platform while simultaneously defining and communicating the front-line vision as a key leader within our organization.

What You'll Do:

• Lead architectural design and development of new agent-facing applications using client-side technologies (e.g., React, Redux/Apollo state management, Webpack, HTML5, CSS3, Less/Sass), server-side languages (e.g, PHP, Java), and infrastructure technologies (e.g., Docker, Kubernetes, Kafka, MSSQL, Aerospike, Solr, BuildKite, DataDog).
• Build and consume RESTful APIs and GraphQL APIs, and work with relational and non-relational databases.
• Work cross-functionally with various teams such as other engineering and product teams, UI/UX designers, internal stakeholders, and other core areas of the business to envision the next generation end-to-end agent workflows.
• Lead technical projects that span multiple sprint lines and multiple quarters.
• Advise teams about implementation best practices, mentor colleagues, and provide high quality code reviews.
• Propose and own initiatives to completion, while balancing various technical trade offs including speed to delivery vs ongoing maintainability and others.
• Collaborate with Design Leads and Product Managers to turn wireframes and mockups into responsive, engaging, and intuitive user experiences.
  

What You Will Need:

• 7+ years of software development experience.
• A deep understanding of a modern programming language (PHP, Java & JavaScript experience preferred), as well as a mastery of some flavor of modern frontend frameworks and technologies (e.g., React, Ember, Angular, Vue). GraphQL federation and gateways experience a plus.
• Strong demonstrable background in architecting, documenting and rolling out front end reusable components, ideally in a large organisation.
• A passion for UI, UX, and Design Systems and working with designers to create engaging and intuitive experiences across devices.
• Track record of successfully delivering strong business outcomes.
• Experience making architectural and design-related decisions for large applications, and understanding the tradeoffs between time-to-market vs. flexibility.
• Ability to quickly translate business requirements into working features.
• Passion for mentoring and leading peer engineers.

Apply Now!

Apply Now: