Crypto.com Arena is hiring a

Ticket Seller (Crypto.com Arena)

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
About Crypto.com Arena
Since its November 1999 Grand Opening, the AEG owned, and operated Crypto.com Arena has set industry standards for world-class sports and entertainment events and an unrivaled commitment to delivering to its fans best-in-class quality of service and a guest experience second to none. As the home of four professional sports franchises – the NBA’s Los Angeles Lakers and LA Clippers, the NHL’s LA Kings and the WNBA’s Los Angeles Sparks – the downtown Los Angeles arena has proven to be a home court advantage for the local teams who have earned nine championships since moving to the L.A. LIVE adjacent venue. For more than 23 years, the iconic sports and entertainment showplace has continued to distinguish itself as the host of numerous major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 20 of the last 22 GRAMMY Awards shows. Crypto.com Arena has also been marked with performances and special events that brought international stature to the award-winning venue including concerts starring Taylor Swift, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Kanye West, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and special events.
Job Summary
The Ticket Seller is responsible for the processing of single ticket sales to various events at Crypto.com Arena, and Microsoft Theater. The Ticket Seller will also work Will Call windows during events, as well as customer service windows and any other related ticketing duties. The Ticket Seller is expected to maintain accuracy in handling all financial and ticketing transactions.
Key Job Factors

• Level of accountability: Closely supervised
• Level of decision making: Primarily routine tasks
• Has contact with: Inside / Outside company
• Supervision: Does not directly supervise or manage others
• Position Title(s) of Direct Report(s): N/A
• Physical Requirements: Light, occasional physical effort
• Travel Percentage (%): Not Applicable

Essential Duties

• Process single ticket sales at the Box Office. 60% Daily
• Distribute Will Call tickets for events. 15% Daily
• Provide information to patrons concerning performances and ticketing policies. 15% Daily
• Answer the general Box Office phone line and provide customer support to guests calling in with questions. 5% Daily
• Provide support to other Managers, Administrators, and Supervisors as needed within the Box Office. 5% Daily

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-2 years of related work experience
• Comfortable working in a fast-paced environment.
• Able to accurately and efficiently deal with large quantities of cash and other payment methods; prior cash handling experience required.
• Able to read, listen, and communicate effectively in English, both verbally and in writing.
• Understand or able to learn basic computer skills.
• Show commitment and willingness to provide excellent customer service.
• Excellent skills in customer relations, communications, and problem solving.
• Willing and able to set a great example for other staff.

Preferred Qualifications
Previous experience with ticketing systems, especially Veritix and Outbox
Bi-lingual is a plus (Spanish, other languages)
Other

• Must be available to work 4 out of the 5 weekend shifts:
• Friday evening from 5pm – CLOSE
• Saturday morning from OPEN – 5pm
• Saturday evening from 5pm – CLOSE
• Sunday morning from OPEN – 5pm
• Sunday evening from 5pm – CLOSE
• All part-time box office team members are required to be fully vaccinated.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate.
This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)

Apply Now: